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  • September 21, 2017 at 12:47 am #17950
    KoloraturaVibe
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    Post count: 21

    Hello,

    this plugin is nice but sometimes difficult. I’m getting mistakes with elements of my theme (premium theme). For example my scroll to top – button, which is integrated in the theme does not work on mobile and ipad (but on laptop yes).
    Even it is not possible to hide the plugins which are integrated in the theme, but this is actually not so important. What really important is:

    I cannot log in to my WordPress dashboard anymore!!!

    Because of the problem above I activate ‘go back to initial state’. Then I was locked out and should do the login new. But this is not possible. I deleted the plugin via FTP, deactivate my caching plugin – but this does not help. I tried to upload the plugin again and an old htaccess file because of some changes he plugin made there – this also not helped. What can I do?

    I really need help…!
    Thanks a lot.

    September 21, 2017 at 12:59 am #17951
    KoloraturaVibe
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    Post count: 21

    p.s. another important problem I had with the plugin was that my website (all pages) need to load 2 times to be viewable. That means I was getting somehow a server problem when I load my page – whitescreen or 500 error (depending on browser). When I load the page second time everything was ok. Now also some of my images are not shown anymore.
    I’m sorry – but this is really bad…!

    Looking forward to answers!

    September 21, 2017 at 2:41 am #17960
    Suman M.
    Post count: 12478

    Hi, you should not be having all these issues while using HMWP. Can you please let us know your site’s wp-admin login details and FTP details as private reply so that we can look into the issue for you. Thanks!

    September 21, 2017 at 11:36 am #17971
    KoloraturaVibe
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    This reply has been marked as private.
    September 22, 2017 at 4:43 am #17985
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    September 22, 2017 at 9:07 am #17991
    KoloraturaVibe
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    September 23, 2017 at 12:05 pm #18003
    KoloraturaVibe
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    September 23, 2017 at 5:55 pm #18007
    Suman M.
    Post count: 12478
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    September 23, 2017 at 9:19 pm #18011
    KoloraturaVibe
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    Post count: 21

    Oh wow – Thank you very much :DDD ! Also for the fast replied .

    September 23, 2017 at 9:36 pm #18012
    KoloraturaVibe
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    September 25, 2017 at 5:07 am #18025
    Suman M.
    Post count: 12478

    Not sure what exactly was the issue previously (most probably you missed some step while renaming wp-admin path name). I’ve reset the previous HMWP settings and applied fresh settings, and it worked.

    Also renamed wp-admin path name to “…”. Please check.

    • This reply was modified 6 years, 5 months ago by Suman M..
    September 26, 2017 at 4:10 am #18052
    KoloraturaVibe
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    September 26, 2017 at 4:19 am #18053
    KoloraturaVibe
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    September 27, 2017 at 4:30 am #18075
    Suman M.
    Post count: 12478

    I tried activating Cache Enabler plugin, and it seems like it is incompatible with HMWP. HMWP doesn’t replace any default WP paths when this plugin is enabled. We recommend to use other cache plugin like WP Supercache, W3TotalCache, WP Rocket, etc.

    Regarding the site stats issue, please keep eye on it with HMWP plugin enabled for a week or so. Then disable HMWP for a week and see if there’s some unusual difference.

    September 27, 2017 at 9:15 pm #18115
    KoloraturaVibe
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