March 12, 2018 at 1:54 pm #20612
Hello Ia am using your plugin with Divi and I have a problem with sending message by contact form. I exclude some things from HMWP IDS Log , which was blocking contact form, but still nothing is happen. Could you suggest me, what should I check or test? I’ve looked at all options and I can’t find the problem.
When I disabling your plugin, message is sending correct by contact form.
Thank you.March 13, 2018 at 6:54 am #20619
Hi, please try these:
– disable “Anti Spam” option in HMWP General settings tab
– enter your name and email address in “Email sender name” and “Email sender address” fields in General settings tab
– if still the issue then try disabling “IDS” option in IDS Firewall tab
Let us know.March 13, 2018 at 10:15 am #20620
Unfortunately nothing is happen. Any other ideas?
As I wrote, when I switched off HideMyWP, form works fine.
I think that this could be a problem with renaming some paths or other stuffs, which corrupting sending messages by form.March 13, 2018 at 10:36 am #20621
Can you please let us know your site’s wp-admin login details as private reply so that we can look into the issue further?
Also let us know where (page url) can we check the form issue.March 13, 2018 at 12:41 pm #20622
For now, I have other problem. In meantime, I have tested other settings and I setuped maxoption with lowest compatibilities and from that time I cannot do anyting in admin. I tried to disabled plugin by renaming directory in plugin catalog and still not working.
What else can I do?March 13, 2018 at 4:59 pm #20627
Hi, did you rename wp-admin path name? If so you might have missed some step(s) and hence you are locked out.
Please do these:
1) In “wp_options” table in your database, delete the rows with following “option_name”. Please backup your database first.
2) comment out or remove following line from wp-config.php (if you have added it there previously)
You can now re-apply the settings in HMWP. We recommend you to apply “medium privacy more compatibility” settings scheme.
March 14, 2018 at 9:27 am #20640
- This reply was modified 3 months, 1 week ago by Suman Maharjan.
I was trying to do, what you wrote me, but:
I couldn’t find these 2 option names in db:
Also I can’t find this line in wp-config.php:
Next thing – when I did it, still doesn’t work properly.
I also change the name of your plugin catalog – still nothing.
I can’t log in to admin and paths of each pages doesn’t work – I get 404.
What else can I do?
Thank you.March 14, 2018 at 10:53 am #20645
That’s strange! You have disabled HMWP completely and removed all traces of it from database. Are you sure the issue is related to HMWP plugin?
Can you please let us know your site’s wp-admin login details and FTP details as private reply so that we can look into the issue further.March 14, 2018 at 8:08 pm #20656
I guess it was problem with your plugin, but I don’t sure.
I setuped WP from backup dated 1 day before this problem cause and now everything is working fine.
Second thing – I know, why contact form doesn’t worked. This was very simple mistake. In HMWP I wrote domainname(comma)com 🙂
Now everything is ok.
Thank you for help.
March 15, 2018 at 5:52 am #20667
- This reply was modified 3 months, 1 week ago by dmp.
Good to know that it’s working fine now. Let us know if any further queries. Thanks!
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