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  • April 29, 2018 at 5:14 pm #21376
    Ricknoguns
    Post count: 6

    Since I installed HMWP I / O Usage, Physical Memory Usage and CPU Usage are at max in CPanel and i can’t load the pages of my site. What can I do?

    April 30, 2018 at 4:56 am #21381
    Suman M.
    Post count: 12478

    Hi, can you please generate debug report from HMWP start tab and post it here as private reply. Thanks!

    April 30, 2018 at 11:03 am #21386
    Ricknoguns
    Post count: 6

    How can i generate debug report?

    April 30, 2018 at 4:33 pm #21389
    Suman M.
    Post count: 12478

    Please check the screenshot – https://www.screencast.com/t/CHo8orVU5eH2

    April 30, 2018 at 4:40 pm #21390
    Ricknoguns
    Post count: 6

    the problem is: when I install it I can’t load the back end and the front end

    April 30, 2018 at 4:48 pm #21391
    Suman M.
    Post count: 12478

    Can you please let us know your site’s wp-admin login details & FTP details as private reply so that we can look into the issue and fix it for you.

    May 3, 2018 at 4:41 pm #21409
    Ricknoguns
    Post count: 6

    I don’t want give my login details. Is not there another way? With this plugin i can’t load any page

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    May 4, 2018 at 4:10 am #21412
    Suman M.
    Post count: 12478

    Please try these:

    1) In “wp_options” table in your database, delete the rows with following “option_name”. (Please backup your database first)
    – hide_my_wp
    – hide_my_wp_undo
    – hmwp_ids_installed
    – hmw_all_plugins
    – external_updates-hide_my_wp
    – hmwp_spam_counter
    – hmwp_temp_admin_path

    – comment out or remove following line from wp-config.php (if you have added it there previously)
    define(“ADMIN_COOKIE_PATH”, “/NEW_WPADMIN_PATH_NAME”);

    You shall now be able to login to backend, and then reconfigure the plugin again.

    • This reply was modified 5 years, 11 months ago by Suman M..
    May 12, 2018 at 3:28 pm #21514
    Ricknoguns
    Post count: 6
    This reply has been marked as private.
    May 13, 2018 at 9:31 am #21517
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    May 13, 2018 at 12:49 pm #21521
    Ricknoguns
    Post count: 6
    This reply has been marked as private.
    May 14, 2018 at 4:35 am #21525
    Suman M.
    Post count: 12478
    This reply has been marked as private.
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