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This topic contains 14 replies, has 2 voices, and was last updated by  Suman Maharjan 7 months ago.

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #21469
    janolima
    Post count: 8

    Followed instructions but does not work. Had to uninstall it. What should I do?

    #21473
    Suman Maharjan
    Post count: 9614

    Hi, please follow these steps:

    1) If it’s WP single site and Apache server
    – make sure that your site’s .htaccess file is writable
    – apply “Medium Privacy More Compatibility” settings scheme in HMWP start tab & save the settings
    – video tutorial http://support.wpwave.com/videos/quick-setup-video-tutorial

    2) If it’s WP Multisite and Apache server
    – follow this video tutorial http://support.wpwave.com/videos/multisite-setup

    3) If it’s WP single site and Nginx server
    – follow this video tutorial http://support.wpwave.com/videos/setup-hmwp-on-nginx-webserver

    Also, generate debug report from HMWP start tab and post it here as private reply.

    #21476
    janolima
    Post count: 8
    This reply has been marked as private.
    #21477
    Suman Maharjan
    Post count: 9614

    It’s WP Multisite + Apache server. Did you follow the steps as mentioned in this tutorial? – http://support.wpwave.com/videos/multisite-setup

    If it’s still the issue then please let us know your site’s wp-admin login details and FTP details as private reply so that we can look further into it.

    #21478
    janolima
    Post count: 8

    Yes, I followed exactly the tutorial.

    The problem is that there is kind of sensitive information over here. Please tell me what you need to see or do and I’ll do it here.

    Thank you.

    #21480
    janolima
    Post count: 8

    So no solution?

    #21481
    Suman Maharjan
    Post count: 9614

    It’ll be little tedious to check without logging in, but we’ll try to get it resolved.

    Please post/attach here as text file:
    – .htaccess file before applying HMWP settings
    – .htaccess file after applying “Medium Privacy More Compatibility” settings scheme and adding HMWP rules to it

    The screenshot of the website homepage that is broken after applying HMWP settings.

    #21484
    janolima
    Post count: 8

    Thank you, ok I’ll do it during night hours as this is a production site.

    #21498
    janolima
    Post count: 8
    This reply has been marked as private.
    #21507
    Suman Maharjan
    Post count: 9614
    This reply has been marked as private.
    #21559
    janolima
    Post count: 8
    This reply has been marked as private.
    #21568
    Suman Maharjan
    Post count: 9614
    This reply has been marked as private.
    #21586
    janolima
    Post count: 8

    Yes I did.

    Well please I need a refund.

    #21587
    janolima
    Post count: 8

    Is anybody there?

    #21593
    Suman Maharjan
    Post count: 9614

    Please apply for the refund via your Envato panel. Refund could take few days. Thanks!

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