Home Forums Prestashop Modules Express Cache Users/Cart live hooks configuration assistance needed

This topic is: resolved

This topic contains 2 replies, has 2 voices, and was last updated by  Vikas Singhal 1 month, 3 weeks ago.

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  • Author
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  • #23767
    zaribeni
    Post count: 1

    Hi,

    We have just purchased your Express Cache 3 module and can not configure it properly. We are using the Warehouse theme and we are not able to identify which modules and hooks should be set as dynamic.Right now users logged in and cart contents are being cached and served to different users.

    Tried looking for a link to contact your customer support to help us with configuration with no success. It said you offer 6 months supports with the module?

    Any help from other members who went down this road would be greatly appreciated. Thanks

    #23783
    zaribeni
    Post count: 1

    It has been 24 hours and no reply from your support nor have we found a decent way to contact you.

    We have consulted with another developer who told us that prestashop 1.7 uses widgets for user and cart. It seems that your module does not – probably the reason why we are not finding them in the live hooks settings meaning your module is not really compatible with ps 1.7 as you advertise it to be.

    The “support” you offer is a joke at best which is why we feel its time to make a chargeback for the money we paid you.

    #23963
    Vikas Singhal
    Post count: 217

    Refunded as we don’t support Warehouse theme. Closing ticket.

Viewing 3 posts - 1 through 3 (of 3 total)

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