Home Forums WordPress Plugins Hide My WP wordfence scan doesn’t work on sites that installed your plugin

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This topic contains 10 replies, has 2 voices, and was last updated by  Suman Maharjan 1 week, 2 days ago.

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #18291
    ozwds
    Post count: 6

    Hi, wordfence scan doesn’t work on sites that installed your plugin. When I request a scan, it doesn’t run? Any idea why and how to fix this?

    Thanks.

    #18292
    ozwds
    Post count: 6
    This reply has been marked as private.
    #18296
    Suman Maharjan
    Post count: 7142

    Hi, please try these:

    – disable “Anti Spam” option in HMWP General settings tab
    – disable “Directory List” option in General settings tab
    – disable “Hide PHP Files” option in General settings tab
    – empty out “Ajax URL” field in Permalinks & URLs tab
    – if still the issue then try disabling “IDS” option in IDS Firewall tab

    #18317
    ozwds
    Post count: 6
    This reply has been marked as private.
    #18329
    Suman Maharjan
    Post count: 7142

    All looks good here. Can you please let us know your site’s wp-admin login details as private reply so that we can look into the issue further?

    #18338
    ozwds
    Post count: 6
    This reply has been marked as private.
    #18349
    Suman Maharjan
    Post count: 7142
    This reply has been marked as private.
    #18353
    ozwds
    Post count: 6

    sorry, please try again.

    Thanks.

    #18359
    Suman Maharjan
    Post count: 7142

    I tried deactivating HMWP plugin, but the scan is still not working. Please check.
    To get previous HMWP settings back, activate the plugin, go to it’s settings page and click on “undo previous settings” button in start tab.

    #18361
    ozwds
    Post count: 6

    Yes, I noticed that too. I will reinstall the site and try again.

    Let you know soon.

    Kenny

    #18376
    Suman Maharjan
    Post count: 7142

    Alright! Do let us know.

Viewing 11 posts - 1 through 11 (of 11 total)

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