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This topic contains 9 replies, has 2 voices, and was last updated by  orcesinc@gmail.com 5 months, 1 week ago.

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  • #16914
    orcesinc@gmail.com
    Post count: 5

    I can’t access my site after adding some countries into the block list. I am located in the US and US was not added to the list.

    You are blocked. Please contact site administrator if you think there is a problem.

    What now? I can’t login anymore?

    #16916
    Suman Maharjan
    Post count: 7363

    Hi, in “wp_options” table in your database, delete the rows with following “option_name”:
    – hide_my_wp
    – hide_my_wp_undo
    – hmwp_ids_installed
    – hmw_all_plugins
    – external_updates-hide_my_wp
    – hmwp_spam_counter
    – hmwp_temp_admin_path

    And what are all the countries that you added in Block List?

    #16919
    orcesinc@gmail.com
    Post count: 5

    OK, will delete the rows and report back.
    I don’t remember the countries but it was a long list.
    Left out mainly EU countries and US/CAnada.

    #16920
    orcesinc@gmail.com
    Post count: 5
    This reply has been marked as private.
    #16924
    Suman Maharjan
    Post count: 7363

    Hi, your website seems to be infected with malware – https://www.screencast.com/t/GqAIITrAfR

    Please check this and then let us know your site’s wp-admin login details as private reply so that we can look into the issue further.

    #16927
    orcesinc@gmail.com
    Post count: 5

    Yes it is. Meaning your plugin wasn’t help at all.
    Google has blocked my site and my host gave my a deadline to clean the code or they will suspend my account.

    I had to remove your plugin to even access the admin panel. I purchased your plugin to exactly prevent this. Apparently its not doing what you are claiming it will do.

    #16932
    Suman Maharjan
    Post count: 7363

    Hi, the primary objective of HMWP Plugin is to hide the fact that your website uses WordPress. It also has Intrusion Detection System (IDS) which will block any incoming malicious requests.
    But in case of malware, it could be that some of your core WP files or theme files or plugins are already infected with malware. So you’ll need some expert who can remove such malware. Also there are online tool available but you’ll need to purchase it, like sucuri.

    #16934
    orcesinc@gmail.com
    Post count: 5

    I had payed a company to remove all malware then purchased your plugin to keep it secure and clean.

    Turns out that my site is massively infected which tells me that your plugin doesn’t work. I hired again paid service to remove malware and currently waiting for google review.

    Not sure what the experience of other users is but in my case it did not work and caused me unnecessary expenses.

    Can I ask for for a refund on codecanyon?

    #16942
    Suman Maharjan
    Post count: 7363

    HMWP is not a malware removal tool/plugin. You should have read the details before purchasing it. And it’s not fair, that review of yours, as it was you who selected the wrong plugin. However, you can apply for the refund from Envato Panel. Thanks!!

    #16945
    orcesinc@gmail.com
    Post count: 5

    I did not expect the plugin to remove malware but to prevent that I get new malware by hiding/protecting my WordPress site.

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