Home Forums WordPress Plugins Hide My WP Website Crashed after installation!

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  • #2432
    rezaulhai
    Post count: 8

    Hi,

    just bought this item and installed on http://www.cieglobal.co.uk. site crashed and error message:

    Forbidden

    You don’t have permission to access /wp-admin/install.php on this server

    Can’t access the site.

    Just deleted the full website and uploading a backup. I am so unhappy this unexpected problem happened. However, I followed the documentation and instruction given in the package.

    Please help!

    #2433
    Suman M.
    Post count: 12478

    Hi, did you get this error while installing HMWP plugin? At what point did you get this error?

    Make sure that you follow these steps:
    – upload “hide_my_wp” plugin to /wp-content/plugins/ folder
    – activate HMWP plugin
    – goto HMWP >> ‘Start’ Tab >> ‘Medium Pripacy – More Compatibility’ scheme >> click ‘Save Settings’

    Note: Assuming that it’s WP single site and Apache server. Your site’s htaccess file should be writeable.

    #2456
    rezaulhai
    Post count: 8
    This reply has been marked as private.
    #2457
    rezaulhai
    Post count: 8
    This reply has been marked as private.
    #2458
    Suman M.
    Post count: 12478

    Your site’s htaccess file doesn’t seem to be writeable. Please give write permission (755) to the htaccess file via FTP or cpanel, and then apply “Medium Pripacy – More Compatibility” scheme in HMWP settings.

    If you are still having issue then please let us know the FTP details.

    #2459
    rezaulhai
    Post count: 8
    This reply has been marked as private.
    #2460
    rezaulhai
    Post count: 8
    This reply has been marked as private.
    #2461
    Suman M.
    Post count: 12478

    Hi, HMWP is working fine in your site now. But there was some issue in htaccess file, so I uploaded default WP htaccess file (https://codex.wordpress.org/htaccess) and then applied “medium privacy more compatibility” scheme in HMWP settings. The previous htaccess file before I made any changes is .htaccess_BKP

    Check you ithemes security settings once.

    • This reply was modified 8 years, 11 months ago by Suman M..
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