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This topic contains 9 replies, has 2 voices, and was last updated by  Suman M. 4 years, 4 months ago.

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  • #2442
    kiwi
    Active
    Post count: 24

    Hi There,

    We have used your plugin for some time now with no problems, however now the plugin doesnt work at all. We have tried re-importing our last backup settings and checking the license, etc. however after checking the website none of the settings are working anymore.

    For example we have changed the upload and plugin paths in the settings, however on checking the website we simply get lots of ‘cannot be found’ messages.

    Urgent help would be greatly appreciated as our website is currently broken unless we disable the plugin.

    Regards
    Jason

    #2443
    kiwi
    Active
    Post count: 24
    This reply has been marked as private.
    #2446
    Suman M.
    Post count: 10735

    Hi, have you installed any other plugin recently or done any significant changes in your site currently? Also let us know your website URL. Is it Apache or Nginx sever? Is it wordpress multi-site or single-site?

    #2497
    kiwi
    Active
    Post count: 24
    This reply has been marked as private.
    #2500
    kiwi
    Active
    Post count: 24

    Can I please get an update on this problem? We need to get the plugin working urgently.

    Regards
    Jason

    #2502
    Suman M.
    Post count: 10735

    Hi, sorry for the late reply. http://showsta.com/wp-admin/ isn’t working, and http://showsta.com too displays blank page. Can you please check.

    #2503
    kiwi
    Active
    Post count: 24
    This reply has been marked as private.
    #2514
    Suman M.
    Post count: 10735

    I could see that you are using W3 Total Cache plugin with Minify option enabled. Hence you need to do a manual settings as explained here – http://codecanyon.net/item/hide-my-wp-no-one-can-know-you-use-wordpress/4177158/faqs/17774

    Also, I do not see much significance of using “Autoptimize” plugin when you have W3 Total Cache plugin with Minify option enabled. I’ve disabled Autoptimize plugin.

    #2520
    kiwi
    Active
    Post count: 24

    Hi Suman,

    We are checking the setting now. Can you confirm what the problem was?

    #2525
    Suman M.
    Post count: 10735

    HMWP plugin seems to be conflicting with Autoptimize plugin.

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