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  • July 25, 2016 at 2:16 pm #10885
    jasonruggles
    Post count: 8

    When I install this plugin, it shows a 500 error and I can’t access anything and the website is not viewable to the public. I added the 777 permissions to the .htaccess and still no luck. I had to delete the plugin in my cpanel and the site works again. Could you help?

    If it’s helpful, this is the code in the .htaccess file.

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    July 26, 2016 at 1:29 am #10889
    Suman M.
    Post count: 12480

    Hi, does the 500 error occurs right after activating HMWP or after activating & applying some settings in HMWP? Can you please let us know your website’s wp-admin login details and FTP details (as private reply), so that we can look into it and set it up for you.

    July 27, 2016 at 4:12 pm #10936
    jasonruggles
    Post count: 8
    This reply has been marked as private.
    July 28, 2016 at 3:04 am #10945
    Suman M.
    Post count: 12480

    Hi, it seems like you are using older version of PHP (5.2). Can you please update PHP version to 4.5+ ? You might need to ask your hosting provider regarding this. Let us know.

    July 28, 2016 at 3:48 pm #10965
    jasonruggles
    Post count: 8

    I’m using 5.4.24 now (according to my cPanel). Do you mean that I should upgrade to PHP 5.4.5?

    In any case, you may want to rewrite your minimum requirements.

    • This reply was modified 9 years, 1 month ago by jasonruggles.
    July 28, 2016 at 4:01 pm #10968
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    July 28, 2016 at 4:30 pm #10971
    jasonruggles
    Post count: 8

    I enabled a newer PHP.

    Thanks for helping with this!

    July 29, 2016 at 4:07 am #10974
    Suman M.
    Post count: 12480

    Alright! I see that you have already activated HMWP now. May be you would also want to set “rename plugins” option to “all plugins” in HMWP permalinks & urls tab.

    July 29, 2016 at 1:34 pm #10991
    jasonruggles
    Post count: 8

    Will do.

    Thanks again for your help in this!

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