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Viewing 8 posts - 1 through 8 (of 8 total)
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  • July 26, 2016 at 7:20 pm #10926
    autotow
    Post count: 4

    Hi,

    We purchased and installed the plugin, at some point the settings caused 500 error for the whole network of sites so we deactivated the plugin. Since then, every time we reactivate the plugin it gives the same error even after deleting and reinstalling the plugin.

    Please help us clean the previous settings of the plugin so we can try to set it up correctly again.

    Thank you

    July 27, 2016 at 5:30 am #10929
    Suman M.
    Post count: 12480

    Hi, in “wp_options” table in your database, delete the rows with following “option_name”:
    – hide_my_wp
    – hide_my_wp_undo
    – hmwp_ids_installed
    – hmw_all_plugins
    – external_updates-hide_my_wp
    – hmwp_spam_counter
    – hmwp_temp_admin_path

    Now, try applying “medium privacy more compatibility” settings from HMWP start tab. Let us know!

    July 27, 2016 at 10:02 pm #10941
    autotow
    Post count: 4

    Thank you! its working.

    There is a different issue now. Whenever I try to checkout in woocommerce cart, I get a wc-ajax=update_order_review 404 error (in browser console errors), and the payment box have an indefinite looping wheel. Can you help?

    I disabled the plugin and the checkout works fine for now, but i would want to fix this so i can use your plugin.

    Thanks again!

    July 28, 2016 at 3:17 am #10948
    Suman M.
    Post count: 12480

    Hi, can you please try disabling IDS option under HMWP IDS Firewall tab? If it work then re-activate IDS; goto Dashboard >> Intrusions, hover over the request(s) that are related to the blocked requests/plugins and click on ‘Exclude’ link.
    Also try increasing the ‘block threshold’ value (IDS Firewall tab) to 30 or 40

    Let us know!

    July 28, 2016 at 4:19 am #10950
    autotow
    Post count: 4

    When I try to “exclude” an address under intrusions, I get a grey page with “You do not have sufficient permissions to access this page.”.

    Regardless, following the rest of the instructions made it work, however, when I reactivated the plugin, I got you grey screen, asking me to comment out or delete define(“ADMIN_COOKIE_PATH”, “/manager”);
    So I did. Now after everything is working, I re-added this line and it seem to still work fine.

    Anything else I should do?

    Thank you!

    July 28, 2016 at 4:30 am #10951
    autotow
    Post count: 4

    It just happened again so I commented it out. Heres the message:

    Reset Default Admin Path

    Do not click back or close this tab.
    Follow these steps IMMEDIATELY to enable new admin path or Cancel and try later.
    Edit /wp-config.php:
    Open wp-config.php using FTP and DELETE or comment (//) line which starts with following code:
    define(“ADMIN_COOKIE_PATH”, “…

    Cancel and Use Current Admin Path I Did it! (Login to Default Admin)

    July 28, 2016 at 3:26 pm #10960
    Suman M.
    Post count: 12480

    It seems like you’ve renamed wp-admin path name. If you do not wish to rename it, then comment out the line define(“ADMIN_COOKIE_PATH”, “..”) in wp-config.php, and then click on “Use Current Admin Path I Did it! (Login to Default Admin)”.
    Let us know if you have any further queries.

    July 29, 2016 at 3:44 pm #10997
    autotow
    Post count: 4

    Thank you!

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