Home › Forums › WordPress Plugins › Hide My WP › Can't add purchse code

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  • October 6, 2016 at 8:48 am #12089
    flaminiaedintorni
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    Post count: 13

    Hello there. I am having trouble after the installation of the plugin Hide my WP. When i go to “Start” section and add the purchase code on the apposite space, set the import option and then click “Save settings” it brings me to 403 forbidden page.

    Added a screen. That’s in my own language. It says something like “The user is not allowed to access this page”.

    Can i get some help? Please.

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    October 6, 2016 at 12:08 pm #12100
    Suman M.
    Post count: 12480

    Hi, can you please let us know your site’s wp-admin login details and the purchase code as private reply?

    October 6, 2016 at 4:35 pm #12104
    flaminiaedintorni
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    Post count: 13
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    October 8, 2016 at 6:41 am #12116
    Suman M.
    Post count: 12480

    Hi, I checked it, but as soon as I click on “save settings” button I get 403 forbidden page. I have assigned this ticket to sr. support so that he can look further into it.

    October 8, 2016 at 6:50 am #12117
    flaminiaedintorni
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    Post count: 13
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    October 13, 2016 at 1:57 pm #12240
    flaminiaedintorni
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    Post count: 13
    This reply has been marked as private.
    October 15, 2016 at 5:20 am #12272
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    October 18, 2016 at 8:23 pm #12368
    flaminiaedintorni
    Active
    Post count: 13

    If you guys haven’t solved this, can you please lead me to the refund page?

    October 19, 2016 at 6:47 am #12373
    flaminiaedintorni
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    October 19, 2016 at 8:48 am #12377
    flaminiaedintorni
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    Post count: 13

    The host solved it. Don’t know what was the problem, but now is fine. I was able to add the code, but as soon as i do i can’t login in the admin page, it gives me 404.

    Any idea to solve this one?

    October 20, 2016 at 2:53 am #12393
    Suman M.
    Post count: 12480
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    October 20, 2016 at 10:19 am #12402
    Hassan
    Post count: 955

    Hi-

    Sorry for delay,

    First, your site is too slow, I randomly got 503 and database error this is totally unacceptable for a website which isn’t public yet. If this is your own server/VPS check other websites on the server. If you use a shared hosting check out PHP memory limit (128MB is good) or contact their support.

    PS:
    Issue with replacing usually comes from coming soon plugins I disabled it so you probably need to enable that once the database go up again. Let me know the result.

    October 20, 2016 at 12:06 pm #12404
    Hassan
    Post count: 955

    The speed improved now. I’m going to disable/enable other plugins to find the problem. I have taken backup of database so if we loose plugin settings it is possible to restore them.

    October 20, 2016 at 12:36 pm #12406
    Hassan
    Post count: 955

    Found the problem!

    It was caused by WeePie Cookie Allow. I disabled it and HMWP started working. It seems WeePie Cookie Allow is not a well-written plugin. Fortunately, there are many similar plugins, I suggest to use one of them as an alternative!

    October 20, 2016 at 12:41 pm #12407
    flaminiaedintorni
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    Post count: 13
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