Home › Forums › WordPress Plugins › Hide My WP › Google Map Markers being blocked by Hide My WP

This topic is: resolved
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • September 5, 2017 at 1:13 am #17500
    the Crew
    Post count: 4

    After installing the plugin Hide My WP, I noticed that the markers on the home page of my site were no longer being displayed, here is the page (https://marinasnearyou.com/). If i disable Hide My WP the markers are displayed as expected. I appreciate any assistance you may provide.

    Sincerely,
    James

    September 5, 2017 at 4:21 am #17501
    Suman M.
    Post count: 12480

    Hi, can you please try emptying out “Ajax URL” field in Permalinks & URLs tab? If still doesn’t work then try disabling IDS option in IDS Firewall tab. Let us know.

    September 5, 2017 at 12:14 pm #17507
    the Crew
    Post count: 4

    The only changes I have made to the plugin since installing was to replace “WordPress user email” with “email”. All other settings are default. In my case, neither the Ajax URL tab is empty and IDS is disabled.

    Let me know what else I should try in order to resolve this.

    Thanks,

    James

    September 6, 2017 at 7:04 am #17513
    Suman M.
    Post count: 12480

    Can you please let us know your website’s wp-admin login details (as private reply), so that we can look into the issue further. Also send us the screenshot showing the google map markers. Thanks!

    September 6, 2017 at 12:29 pm #17521
    the Crew
    Post count: 4
    This reply has been marked as private.
    September 7, 2017 at 5:08 am #17527
    Suman M.
    Post count: 12480

    Hi, can you please check the login details? It says “incorrect username or password”

    September 8, 2017 at 1:06 am #17537
    the Crew
    Post count: 4

    Terribly sorry, I had restored the database after sending you the information, wiping out the user I had setup for you.

    This has been reset, I just logged in with the following:

    URL: https://marinasnearyou.com/login/
    Login: James
    PW: HelpMeN0w!
    email: tbredweb@gmail.com

    Please, let me know if you need anything else.
    Your assistance is much appreciated!

    Sincerely,

    James

    September 8, 2017 at 5:09 am #17543
    Suman M.
    Post count: 12480

    I checked your site’s .htaccess file and could see that WP rules are being duplicated. I have now removed the duplicate rules (https://www.screencast.com/t/xfCY2zex).

    I’ve applied ‘light privacy most compatibility’ settings scheme. The map seems to be working fine now. Please check and let us know.

    September 8, 2017 at 3:28 pm #17570
    the Crew
    Post count: 4

    Working like a charm, seriously appreciate the assistance with the issue and the quick resolution!

    Feel free to close this ticket if needed.

    Sincerely,

    James

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)

You must be logged in to reply to this topic.