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  • September 14, 2017 at 7:51 am #17733
    alexlespetitslyonnais
    Post count: 8

    Hello,

    Before I installed HMWP, when a visitor suscribed to my newsletter, i was getting a notification by email.
    I don’t receive it anymore.
    When I desactivate HMWP, everything turns good.
    Could you help me fixing this ? I’ve already sent you yesterday the debug report in a precedent request by private message about caching problem.

    Have a good day,

    Alex

    September 15, 2017 at 5:13 am #17755
    Suman M.
    Post count: 12480

    Hi, please do these:

    – disable “Anti spam” option in General settings tab.
    – enter your valid name and email in “Email sender name” and “Email sender address” fields in General settings tab.

    September 15, 2017 at 1:23 pm #17767
    alexlespetitslyonnais
    Post count: 8

    Hi,

    I’ve followed your instructions and that’s not totally good. In effect now I receive the Ninja notification.
    But now subscribers don’t receive anymore their email confirmation for having subscribed to the newsletter. So they can’t confirm their subscription and I cannot have new subscribers.
    What can I do to make everything walk?

    September 15, 2017 at 2:02 pm #17768
    alexlespetitslyonnais
    Post count: 8
    This reply has been marked as private.
    September 16, 2017 at 6:29 am #17789
    Suman M.
    Post count: 12480

    Hi, most probably the IDS is blocking it. Can you please try disabling IDS option in IDS Firewall tab?

    September 19, 2017 at 8:10 am #17903
    alexlespetitslyonnais
    Post count: 8
    This reply has been marked as private.
    September 20, 2017 at 5:09 am #17914
    Suman M.
    Post count: 12480

    Hi, does step 4 use Ajax? If so try emptying out “Ajax url” field in Permalinks & URLs tab.
    If still the issue then please let us know your site’s wp-admin login details as private reply so that we can look into it further. Also let us know how can we check Ninjaform signup at our end.

    September 20, 2017 at 12:14 pm #17940
    alexlespetitslyonnais
    Post count: 8
    This reply has been marked as private.
    September 21, 2017 at 2:16 am #17956
    Suman M.
    Post count: 12480

    Alright! You can now enable IDS (but leave Ajax Url field blank). If anything is blocked then try setting “Block Threshold” in IDS Firewall tab to 30. Let us know.

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