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  • September 18, 2017 at 1:05 pm #17857
    d_ch
    Pro
    Post count: 46

    Hi,

    I would like to refer you an issue that I have on my WooCommerce shop https://www.2thelittlestore.com where I use your plugin hide my wp. Just to inform you that I’ve spent a lot of time to find what was causing this issue.

    When an order was paid via PayPal, after the payment the customer was redirected to a 404 page which had correct URL. You can check my screenshots attached. The final URL was for example:

    https://www.2thelittlestore.com/checkout/order-received/8106?key=wc_order_59bcef650f350&utm_nooverride=1&amt=0.01&cc=EUR&cm=%7B%22order_id%22%3A8106%2C%22order_key%22%3A%22wc_order_59bcef650f350%22%7D&st=Completed&tx=48F24709XN9460505

    Except 404 page, your plugin was causing PayPal IPNs not to be sent correctly, so the shop was not “informed” about the order. This was causing orders to be cancelled so customers were confused with this.

    After deactivating your plugin, I made a test order via PayPal myself and the issue was resolved as the order was completed successfully.

    Could you please check the above issue and find a solution for this?

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    September 19, 2017 at 4:51 am #17883
    Suman M.
    Post count: 12480

    Hi, can you please try disabling IDS option under IDS Firewall tab? Let us know.

    September 19, 2017 at 8:17 am #17904
    d_ch
    Pro
    Post count: 46

    Hi,

    The “Enable IDS” option is already disabled.

    In addition, when I activated again now the plugin all the previous settings that I had set are gone. Why does this happen? Is there a way to restore them?

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    September 20, 2017 at 5:05 am #17913
    Suman M.
    Post count: 12480

    Enabling IDS should not alter any other settings. Please try using “undo previous settings” button in HMWP start tab.

    And regarding Paypal payment issue, here are my suggestions:
    – disable IDS option in IDS firewall tab
    – disable “Avoid direct access to PHP files” in General settings tab
    – disable “Directory list” option in General settings tab
    – disable “Author without base” in Permalinks & urls tab

    September 20, 2017 at 8:01 am #17924
    d_ch
    Pro
    Post count: 46
    This reply has been marked as private.
    September 20, 2017 at 10:54 am #17934
    Suman M.
    Post count: 12480

    Alright, so is everything working fine now?

    September 20, 2017 at 11:00 am #17935
    d_ch
    Pro
    Post count: 46

    Yes I think so.

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