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  • February 25, 2015 at 8:24 pm #1961
    nasabayabasan
    Post count: 9

    Hello Hide My WP dev team,
    I just started having problem accessing my admin area. I really don’t remember what was the setup I made originally, since it’s been a while since I’ve created the settings.

    Please help.

    Thanks!
    EB

    February 25, 2015 at 8:29 pm #1962
    nasabayabasan
    Post count: 9
    This reply has been marked as private.
    February 26, 2015 at 4:47 am #1966
    Suman M.
    Post count: 12478

    Hi, first make sure you have latest version 4.03 of the plugin. Using FTP rename “hide_my_wp” plugin directory name. Now log in to admin section, rename back the plugin directory to “hide_my_wp”, and see what are your settings there. Let us know and we can then proceed further from here.

    February 26, 2015 at 7:05 pm #1971
    nasabayabasan
    Post count: 9
    This reply has been marked as private.
    February 27, 2015 at 4:32 am #1977
    Suman M.
    Post count: 12478

    Please also provide us with your site’s FTP details (as private message) so that we can solve it for you.

    Also, was there any wordpress update recently in your site?

    • This reply was modified 9 years, 10 months ago by Suman M..
    February 27, 2015 at 7:55 pm #1984
    nasabayabasan
    Post count: 9
    This reply has been marked as private.
    February 27, 2015 at 9:47 pm #1986
    nasabayabasan
    Post count: 9
    This reply has been marked as private.
    February 28, 2015 at 7:32 am #1988
    Suman M.
    Post count: 12478

    Hi, can you please check at your end the FTP credentials? We are getting “Failed to Retrieve directory listing…”

    March 2, 2015 at 7:03 pm #2014
    nasabayabasan
    Post count: 9

    Hi Suman,
    Thanks for your reply. I checked the credentials and everything looks good here. Our company have added some strict rules to prevent other people from accessing our site. Is there anything I could look into or change by myself?

    Thanks again for your help.

    Elmer

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    March 4, 2015 at 7:09 am #2028
    Suman M.
    Post count: 12478

    Hi, unfortunately we still cannot access the FTP!

    We can access wp-admin but it’s messed up (possibly css issue). Using FTP try to upload/replace “wp-includes” and “wp-admin” directories and their content.

    If still not working, try deactivating the plugins one by one.

    • This reply was modified 9 years, 10 months ago by Suman M..
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