Home › Forums › WordPress Plugins › Hide My WP › Unable to use download

This topic is: not resolved
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • January 31, 2018 at 5:59 pm #19896
    ckeen
    Pro
    Post count: 34

    I have had 2 people who were unable to download a zipped file after purchasing an item using woocommerce. I wondered if this has anything to do with my HMWP settings? thank you.

    January 31, 2018 at 6:00 pm #19897
    ckeen
    Pro
    Post count: 34
    This reply has been marked as private.
    February 1, 2018 at 2:02 am #19903
    Suman M.
    Post count: 12478

    Hi, can you please try disabling IDS option in IDS Firewall tab? Let us know if the issue still exists.

    February 1, 2018 at 6:35 am #19908
    ckeen
    Pro
    Post count: 34

    hi, it’s a;ready disabled.

    February 1, 2018 at 4:58 pm #19917
    Suman M.
    Post count: 12478

    Is it in random that people are not able to download zipped file or it’s the issue every time?
    We also recommend you to disable HMWP plugin for some time and see if the issue still exists or not?

    February 1, 2018 at 11:53 pm #19919
    ckeen
    Pro
    Post count: 34

    it’s quite new and 2 people purchased the same item. i’ll have to disable and wait.

    February 2, 2018 at 5:06 am #19929
    Suman M.
    Post count: 12478

    Okay, do let us know the result.

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.