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  • March 12, 2018 at 1:54 pm #20612
    dmp
    Active
    Post count: 24

    Hello Ia am using your plugin with Divi and I have a problem with sending message by contact form. I exclude some things from HMWP IDS Log , which was blocking contact form, but still nothing is happen. Could you suggest me, what should I check or test? I’ve looked at all options and I can’t find the problem.
    When I disabling your plugin, message is sending correct by contact form.

    Thank you.

    March 13, 2018 at 6:54 am #20619
    Suman M.
    Post count: 12478

    Hi, please try these:

    – disable “Anti Spam” option in HMWP General settings tab
    – enter your name and email address in “Email sender name” and “Email sender address” fields in General settings tab
    – if still the issue then try disabling “IDS” option in IDS Firewall tab

    Let us know.

    March 13, 2018 at 10:15 am #20620
    dmp
    Active
    Post count: 24

    Unfortunately nothing is happen. Any other ideas?
    As I wrote, when I switched off HideMyWP, form works fine.
    I think that this could be a problem with renaming some paths or other stuffs, which corrupting sending messages by form.

    March 13, 2018 at 10:36 am #20621
    Suman M.
    Post count: 12478

    Can you please let us know your site’s wp-admin login details as private reply so that we can look into the issue further?
    Also let us know where (page url) can we check the form issue.

    March 13, 2018 at 12:41 pm #20622
    dmp
    Active
    Post count: 24

    For now, I have other problem. In meantime, I have tested other settings and I setuped maxoption with lowest compatibilities and from that time I cannot do anyting in admin. I tried to disabled plugin by renaming directory in plugin catalog and still not working.
    What else can I do?

    March 13, 2018 at 4:59 pm #20627
    Suman M.
    Post count: 12478

    Hi, did you rename wp-admin path name? If so you might have missed some step(s) and hence you are locked out.

    Please do these:

    1) In “wp_options” table in your database, delete the rows with following “option_name”. Please backup your database first.
    – hide_my_wp
    – hide_my_wp_undo
    – hmwp_ids_installed
    – hmw_all_plugins
    – external_updates-hide_my_wp
    – hmwp_spam_counter
    – hmwp_temp_admin_path

    2) comment out or remove following line from wp-config.php (if you have added it there previously)
    define(“ADMIN_COOKIE_PATH”, “/NEW_WPADMIN_PATH_NAME”);

    You can now re-apply the settings in HMWP. We recommend you to apply “medium privacy more compatibility” settings scheme.

    • This reply was modified 6 years, 9 months ago by Suman M..
    March 14, 2018 at 9:27 am #20640
    dmp
    Active
    Post count: 24

    Hello,
    I was trying to do, what you wrote me, but:
    I couldn’t find these 2 option names in db:
    – hmwp_spam_counter
    – hmwp_temp_admin_path

    Also I can’t find this line in wp-config.php:
    define(“ADMIN_COOKIE_PATH”, “/NEW_WPADMIN_PATH_NAME”);

    Next thing – when I did it, still doesn’t work properly.
    I also change the name of your plugin catalog – still nothing.

    I can’t log in to admin and paths of each pages doesn’t work – I get 404.
    What else can I do?

    Thank you.

    March 14, 2018 at 10:53 am #20645
    Suman M.
    Post count: 12478

    That’s strange! You have disabled HMWP completely and removed all traces of it from database. Are you sure the issue is related to HMWP plugin?
    Can you please let us know your site’s wp-admin login details and FTP details as private reply so that we can look into the issue further.

    March 14, 2018 at 8:08 pm #20656
    dmp
    Active
    Post count: 24

    Hello again,
    I guess it was problem with your plugin, but I don’t sure.
    I setuped WP from backup dated 1 day before this problem cause and now everything is working fine.

    Second thing – I know, why contact form doesn’t worked. This was very simple mistake. In HMWP I wrote domainname(comma)com 🙂
    Now everything is ok.

    Thank you for help.

    • This reply was modified 6 years, 9 months ago by dmp.
    March 15, 2018 at 5:52 am #20667
    Suman M.
    Post count: 12478

    Good to know that it’s working fine now. Let us know if any further queries. Thanks!

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