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  • April 28, 2018 at 3:23 pm #21359
    jnpk
    Post count: 3

    Hi,
    I have just installed your plugin but experimented said plugin, and found my website slowing down significantly and the layout of the website not loading properly.

    I would like to request for a full refund please.While it worked for many others, it doesn’t work for me. And i want to save myself from the troubleshooting.

    Thanks.

    Regards.

    April 29, 2018 at 2:45 am #21361
    Suman M.
    Post count: 12480

    Hi, sorry to know that the plugin didn’t work out of the box for you. But it could have been a minor issue with .htaccess file which we could have resolved for you. Do let us know your site’s wp-admin login details as private reply so that we can set it up for you, or else you can apply for refund via your Envato Panel.

    April 29, 2018 at 7:19 am #21368
    jnpk
    Post count: 3

    please update your Video Tutorials (see screenshot 4)

    my .htaccess file details (see screenshot 2 and 3)

    please explain how to add your plugin in website according to the step by step?

    your plugin installation is ok. i can installed it.

    but my question is when i installed it How does it work?

    please explain how to edit .htaccess file According to your plugin? (if you sent pictures it is good idea)

    my login details is confidence it is not publish

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    April 29, 2018 at 11:44 am #21373
    Suman M.
    Post count: 12480

    Hi, thanks for your feedback. Thought the video tutorials are created some time ago, the tutorials are still valid.
    I think your site’s htaccess file is not writable. Please give write access (644) to it, or else manually update it as follows:

    – apply “medium privacy more compatibility” settings scheme in HMWP start tab
    – goto General Settings tab, and click on “manual configuration” button – https://www.screencast.com/t/BtTBMTGPp
    – copy HMWP rules and add them right before the following line in htaccess file:
    RewriteCond REQUEST_FILENAME} !-f
    – after adding HMWP rules, the htaccess file should look something like this – https://www.screencast.com/t/6MHFjwswPgY
    – delete cache if any cache/minification plugin active and check your website (view site’s page source to see the default WP paths being replaced)

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