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  • December 11, 2019 at 10:52 am #28634
    jedlarosa
    Active
    Post count: 20

    Can someone please help me too? I’m having the same issue too please! How to unblock myself?

    December 12, 2019 at 4:23 am #28653
    Suman M.
    Post count: 12478

    Hi, I have created a separate ticket for you. Even though you post in another user’s ticket as private reply, the ticket creator can still see it. So, I’m posting your website details here.

    December 12, 2019 at 4:23 am #28654
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    December 12, 2019 at 4:29 am #28657
    Suman M.
    Post count: 12478

    I checked HMWP settings and could see IP “64.111.104.243” in block list. Whose IP is this? I have removed it now from block list. Can you please check if your still blocked? Try clearing the browser cache or try using another browser please. Let us know!

    December 13, 2019 at 4:14 am #28675
    Suman M.
    Post count: 12478

    I have now disabled Trust Network option in HMWP. Can you please check if your still blocked? Try clearing the browser cache or try using another browser please. Let us know!

    December 13, 2019 at 8:44 am #28685
    jedlarosa
    Active
    Post count: 20

    Thanks a lot Suman! Why is this happening? How to avoid getting me block by your plugin?

    December 13, 2019 at 6:10 pm #28691
    Suman M.
    Post count: 12478

    Hi, are you still blocked?

    December 13, 2019 at 10:16 pm #28696
    jedlarosa
    Active
    Post count: 20

    No, all good now. Thanks a lot! Why is this happening then? How to avoid it?

    December 15, 2019 at 8:06 am #28700
    Suman M.
    Post count: 12478

    There seems to be some issue related to Trust Network. I’ve disabled it for now and please keep it disabled. Our dev team is already looking into this, and we hope to come up with the solution in upcoming versions. Thanks!

    April 17, 2020 at 6:10 pm #30141
    Doko
    Post count: 1

    We have also had this issue reoccuring several times on a live, commercial site. So we’ve had to disable the plugin for a few weeks now.
    “You are blocked. Please contact site administrator if you think there is a problem.”

    It seems to be random, and out of the blue, after a couple years of using this plugin.

    There is NO content in the “Blocked IPs” Tab.

    How can we prevent this from happening again?
    Please advise

    April 18, 2020 at 3:57 am #30145
    Suman M.
    Post count: 12478

    Hi Doko, please disable Trust Network options in HMWP Protection tab. This shall fix the issue for you. Thanks!

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