Hi, please follow these steps:
– goto HMWP >> ‘Start’ Tab >> ‘Medium Privacy – More Compatibility’ scheme >> click ‘Save Settings’
Note: Assuming that it’s WP single site and Apache server. Your site’s htaccess file should be writeable. If it’s WP Multisite then you’ll need to update htaccess file manually.
For more details, refer to the documentation available within plugin folder.
If you’re still having the issue, then please let us know your website’s wp-admin login details as Private Reply so that we can set it up for you.