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Viewing 9 posts - 1 through 9 (of 9 total)
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  • October 12, 2015 at 5:18 pm #5059
    CaptainSlow
    Post count: 4

    Hello,

    I am running the latest version of HMWP in combination with the latest version of WordPress. I had a developer create a custom plugin for my site. However, HMWP is not fully compatible with this custom plugin; 1 page fails to load (it stays totally blank). I tried turning off as much options in HMWP as I can, but even with everything off/disabled in HMWP, one particular page stays blank.

    What to do? How can I solve this?

    Thanks!

    October 13, 2015 at 3:10 am #5061
    Suman M.
    Post count: 12480

    Hi, what this custom plugin does? And what exactly is the error you are getting? Please let us know your website’s wp-admin login details and the page URL that fails to load.

    October 13, 2015 at 11:38 am #5067
    CaptainSlow
    Post count: 4
    This reply has been marked as private.
    October 14, 2015 at 6:45 am #5088
    Suman M.
    Post count: 12480

    There seems to be conflict with launchpad-by-obox plugin. To make it compatible the following lines needs to be added to replace in html option under replace tools tab (after applying “Medium privacy more compatibility” settings for HMWP):

    /skin/style.css ==> /ext/launchpad-by-obox/themes/apollo/style.css
    /skin/responsive.css ==> /ext/launchpad-by-obox/themes/apollo/responsive.css
    /skin/color-styles/grunge/style.css ==> /ext/launchpad-by-obox/themes/apollo/color-styles/grunge/style.css

    But whether I activate HMWP or deactivate it, I get blank screen below “Tracking results”
    You can see the screenshot – http://screencast.com/t/t4d8j2EICjrC
    Can you please check, or am I missing something here?

    Note: I’ve installed WP Htaccess Editor plugin to check htaccess content. You may deactivate it.

    October 14, 2015 at 11:16 am #5109
    CaptainSlow
    Post count: 4
    This reply has been marked as private.
    October 15, 2015 at 5:12 am #5128
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    October 15, 2015 at 9:34 am #5152
    CaptainSlow
    Post count: 4
    This reply has been marked as private.
    October 15, 2015 at 3:45 pm #5161
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    October 15, 2015 at 11:36 pm #5178
    CaptainSlow
    Post count: 4

    Hi Suman,

    Yes, you are right, the page now seems to be working. No idea why it didn’t work in the past with the same settings though. I am 100% sure I emptied New Style name in the past as well.

    Anyway, many thanks for your time and efforts, you may go ahead and close this ticket now 🙂

    Thanks for your help!

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