Home › Forums › WordPress Plugins › Hide My WP › IDS Firewall Issues – 404 error – page not found

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • December 2, 2015 at 11:44 am #6282
    ams13
    Pro
    Post count: 47

    Hi

    I have upgraded to Version 5.01, and when I enable “Monitor potensial dangerous requests.” under Enable IDS, I get 404 error – page not found. If I disable it, I do not get any 404 error. There has nothing that has changed on the setting.

    This is very strange. I have disabled it temporarily so please advise how to fix this glitch.

    Thank you.

    AMS

    p.s. note potensial is spelt incorrectly on the plugin. It is potential.

    December 2, 2015 at 11:45 am #6283
    ams13
    Pro
    Post count: 47
    This reply has been marked as private.
    December 2, 2015 at 12:06 pm #6284
    ams13
    Pro
    Post count: 47
    This reply has been marked as private.
    December 3, 2015 at 4:57 am #6295
    Suman M.
    Post count: 12478

    Hi, we’ll need wp-admin login details to check it. Please provide us with the details as private reply.

    December 3, 2015 at 9:56 am #6309
    ams13
    Pro
    Post count: 47
    This reply has been marked as private.
    December 3, 2015 at 4:47 pm #6318
    Suman M.
    Post count: 12478

    I enabled IDS option and I could view home page and all inner pages without any issue. Can you please check?

    December 3, 2015 at 7:03 pm #6325
    ams13
    Pro
    Post count: 47
    This reply has been marked as private.
    December 3, 2015 at 8:56 pm #6331
    ams13
    Pro
    Post count: 47
    This reply has been marked as private.
    December 4, 2015 at 5:20 am #6346
    Suman M.
    Post count: 12478

    Hi, thanks for the clear instruction on how to reproduce the issue.

    I increased “block threshold” to 30 (from 20) and it seems to be working fine now.

    December 4, 2015 at 3:13 pm #6361
    ams13
    Pro
    Post count: 47
    This reply has been marked as private.
    December 5, 2015 at 7:32 am #6378
    Suman M.
    Post count: 12478

    The request is blocked by HMWP IDS if it reaches or crosses the impact threshold. The request might be marked unsafe/dangerous depending on who and from where the request is being made and other various factors. So, if you are sure that the request is valid then add that blocked request to exception field.

    December 5, 2015 at 4:11 pm #6387
    ams13
    Pro
    Post count: 47

    Thanks for this update. I will add it to the exception list but it quite unusual that it only happens on one site, and not the others..

    have a good weekend.

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