Home › Forums › WordPress Plugins › Hide My WP › 404 error on /wp-admin/customize.php page

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  • March 10, 2016 at 8:27 am #8363
    Flegme
    Active
    Post count: 24

    Hello,
    When i activate HMW, i can’t access to the wp-admin/customize.php anymore with an Autor account, i get a 404 error. When i desactivate it all works perfectly. I tried to change a lot of settings but i can’t get it to work correctly.

    Do you have any solution please ?
    Thanks ! 🙂

    March 10, 2016 at 4:36 pm #8372
    Suman M.
    Post count: 12478

    Hi, goto HMWP start tab and set “Trusted User Roles” for the users. Let us know.

    March 10, 2016 at 5:45 pm #8384
    Flegme
    Active
    Post count: 24

    I already checked the “Author” box and it doesn’t work. I tried to check all the roles boxes and it doesn’t work :/

    March 11, 2016 at 4:20 am #8388
    Suman M.
    Post count: 12478

    Please follow these steps:
    – in HMWP Start Tab, click on “reset settings to wp” button
    – in HMWP Start Tab, select “Medium Privacy – More Compatibility” scheme and save the settings
    – in Permalink & URLs tab and set “rename plugins” option to “all plugins”

    Note: Assuming that it’s WP single site and Apache server. Your site’s htaccess file should be writeable. Your new login URL will be http://www.yourdomain.com/wp-login.php?hide_my_wp=1234

    If you’re still having the issue, then please let us know your website’s wp-admin login details as Private Reply so that we can look into the issue further.

    March 11, 2016 at 8:18 am #8392
    Flegme
    Active
    Post count: 24

    Hello, i tried this but it still doesn’t work. Then i tried just after reset wp settings and the 404 error happens too (my .haccess was writable during tests). When i desactivate HMW, all works fine but when i reactivate it i get the 404.

    I don’t want to work on prod server so i will clone the website on a test one and then give you the login details as soon as possible.

    Thanks for your help !

    March 11, 2016 at 11:15 am #8394
    Flegme
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    Post count: 24
    This reply has been marked as private.
    March 12, 2016 at 2:18 am #8400
    Suman M.
    Post count: 12478

    Hi, I cannot access the login page. Please let us know the correct login URL.

    March 12, 2016 at 2:24 pm #8407
    Flegme
    Active
    Post count: 24

    Hmmm i just tried with this URL and login details and it works, i tried on my computer and on a smartphone and it worked. What’s wrong with this URL ?

    March 13, 2016 at 5:30 am #8412
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    March 13, 2016 at 1:08 pm #8419
    Flegme
    Active
    Post count: 24

    I don’t understand… it works on this test server and on the prod one too..

    I tried many times and i was only getting 404 page…

    Perhaps a cache problem.

    Thanks anyway.

    March 15, 2016 at 9:34 am #8463
    Flegme
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    Post count: 24
    This reply has been marked as private.
    March 15, 2016 at 8:57 pm #8470
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    March 18, 2016 at 1:40 pm #8522
    Flegme
    Active
    Post count: 24

    Hi,
    i did it and i still have the issue :/

    March 19, 2016 at 3:29 am #8536
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    March 22, 2016 at 1:25 pm #8563
    Flegme
    Active
    Post count: 24
    This reply has been marked as private.
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