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  • April 7, 2016 at 2:44 pm #8825
    mankelars
    Post count: 8

    Hello , I use the plugin very much and on multiple pages . Only now I have only one problem . I use the “The Ken – Child Theme ” . I think it is up to the child . When I activate the plugin backend and frontend no longer loads . I need to disable FTP plugin . That’s why I get no log files .

    April 7, 2016 at 3:05 pm #8826
    mankelars
    Post count: 8

    I just disabled the Child . Unfortunately it still does not work .

    April 7, 2016 at 6:55 pm #8830
    Suman M.
    Post count: 12478

    Hi, if you’re able to login to backend then please generate debug report from HMWP start tab and post it here as private reply. If you’re not able to access backend then let us know your site’s wp-admin login details and FTP details so that we can look into the issue further.

    April 7, 2016 at 7:37 pm #8834
    mankelars
    Post count: 8
    This reply has been marked as private.
    April 7, 2016 at 7:37 pm #8835
    mankelars
    Post count: 8
    This reply has been marked as private.
    April 8, 2016 at 7:09 am #8840
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    April 8, 2016 at 7:40 am #8842
    mankelars
    Post count: 8

    Is changed.

    April 9, 2016 at 3:34 am #8854
    Suman M.
    Post count: 12478

    Hi, there seems to be some issue with HMWP in your website. I’ve assigned this ticket to sr. support so that he can look into it further.

    April 11, 2016 at 3:03 am #8886
    Hassan
    Post count: 955

    Hi-

    I think I found the problem! It was caused because you changed site and home URL by wp-config.

    I commented these two lines: (add // before them)

    define('WP_HOME','http://www.soe-ing.de/');
define('WP_SITEURL','http://www.soe-ing.de/');

    Instead, I used WP general settings page to add www to site and home URLs, logged out and logged in and it was fixed!

    April 11, 2016 at 8:52 am #8890
    mankelars
    Post count: 8

    Thank you !

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