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  • April 25, 2017 at 5:53 am #15800
    junglejim620
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    Post count: 15

    Hi namus25,

    I just bought your plugin, been getting 500 error? My hosting fixed the htaccess able to get back in the admin, then I re-installed the plugin and getting 500 error again, on and on for 6-8 times?

    I constant calling the hosting for good 6 – 8 times to fix it. I finally stop the last admin login. So now the plugin is NO longer install on my site.

    If is the htaccess file and for quick fix? It OK I can send you my htaccess file let you look into it? correct what’s on? and send back?

    Please let me know, if ok with you, please give email address.

    Please advise help, Thanks Jimmy

    April 25, 2017 at 5:23 pm #15804
    Suman M.
    Post count: 12478

    It would be nice and easy if you could let us know your site’s wp-admin login details and FTP details. You can post the details here as private reply. Thanks!

    April 25, 2017 at 7:06 pm #15807
    junglejim620
    Active
    Post count: 15

    Hi Suman,

    Sure, that’s fine giving you the admin login and ftp. I will set private reply to you.

    But before I send you my details, do I need to install the HIDE_MY_WP plugin back in first? If I do, It will get 500 error again? Then how can you login to the admin to fix it? The hosting have to fix the login and you not at the same time?

    Please let me know some details so I know?

    Thanks Jimmy

    April 26, 2017 at 3:15 am #15810
    Suman M.
    Post count: 12478

    Hi, you don’t need to install the Plugin, we’ll do it for you. If I have FTP details then I can access htaccess file and correct the issues in it. Basically we’ll be configuring HMWP Plugin in your website.

    April 27, 2017 at 10:24 pm #15837
    junglejim620
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    Post count: 15
    This reply has been marked as private.
    April 28, 2017 at 6:48 pm #15842
    Suman M.
    Post count: 12478

    Hi, I have installed HMWP plugin and applied “medium privacy more compatibility” settings. There is no 500 error, but the default WP paths are not being replaced (most probably the theme issue). I’ve assigned this ticket to sr. support so that he can look further into it.

    April 28, 2017 at 7:17 pm #15843
    junglejim620
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    This reply has been marked as private.
    April 28, 2017 at 7:56 pm #15844
    junglejim620
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    April 29, 2017 at 2:58 pm #15849
    Suman M.
    Post count: 12478

    I have reset HMWP settings currently and the website is working fine. Please wait for the sr. support to get back to you. Thanks!

    April 29, 2017 at 10:37 pm #15853
    junglejim620
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    This reply has been marked as private.
    May 1, 2017 at 7:54 pm #15875
    junglejim620
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    May 2, 2017 at 1:47 am #15877
    Hassan
    Post count: 955

    Hi Jimmy,
    Sorry for delay,

    I worked on your site last night (you could see several changes) but no success yet. I got several 500 errors and sometimes slow connection but when no HMWP feature was enabled.

    You have too many active plugins and this make site a little slow I wanted to disable all plugins and try again but as it is risky it’s better to first take a backup for yourself.

    Anyway, you can request a refund from Envato panel.

    May 2, 2017 at 1:53 am #15878
    Hassan
    Post count: 955
    This reply has been marked as private.
    May 2, 2017 at 3:27 am #15879
    junglejim620
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    May 2, 2017 at 4:07 am #15883
    junglejim620
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    This reply has been marked as private.
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