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  • April 28, 2020 at 10:29 am #30307
    bluelefant
    Pro
    Post count: 39

    Hi,

    There is a communication problem between quic.cloud using litespeed plugin for wordpress and hide my wp plugin.
    It seems that it could be a problem with firewalls, could we whitelist the following ips?
    https://www.quic.cloud/ips

    If I send images to optimize it works without problem, but when I activate hide my wp plugin it gives error.
    I have contacted quic.cloud and they have told me that it is a firewall problem, when I deactivate the hide my wp plugin everything works without problem.

    Could you please take a look at it?

    Thank you

    • This topic was modified 4 years, 7 months ago by bluelefant.
    April 28, 2020 at 5:13 pm #30313
    Suman M.
    Post count: 12478

    Hi, please generate debug report from HMWP start tab and post it here as private reply. And what’s the webserver that you are using? Does quic.cloud provide you with physical CDN URL? Let us know. Thanks!

    • This reply was modified 4 years, 7 months ago by Suman M..
    April 29, 2020 at 10:07 am #30326
    bluelefant
    Pro
    Post count: 39
    This reply has been marked as private.
    April 30, 2020 at 5:01 am #30334
    Suman M.
    Post count: 12478

    Hi, can you also try deactivating litespeed plugin? Can you please let us know your site’s backend login details (as private reply) so that we can check the issue? Also let us know where/how we can check the image optimize issue.

    May 5, 2020 at 9:48 am #30414
    bluelefant
    Pro
    Post count: 39

    Hi Suman,

    Any news regarding this topic? Can I help something? please let me know if you need anything else.

    Thank you

    May 5, 2020 at 11:13 am #30415
    Suman M.
    Post count: 12478

    As mentioned in my previous reply, can you please let us know your site’s backend login details (as private reply) so that we can check the issue? Also let us know where/how we can check the image optimize issue.

    May 5, 2020 at 11:22 am #30417
    bluelefant
    Pro
    Post count: 39

    I just sent it back to you, please tell me if you can see them thanks.

    May 6, 2020 at 5:09 am #30416
    bluelefant
    Pro
    Post count: 39
    This reply has been marked as private.
    May 6, 2020 at 7:40 am #30426
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    May 6, 2020 at 11:13 am #30436
    bluelefant
    Pro
    Post count: 39
    This reply has been marked as private.
    May 7, 2020 at 7:31 am #30452
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    May 8, 2020 at 6:00 pm #30485
    bluelefant
    Pro
    Post count: 39
    This reply has been marked as private.
    May 9, 2020 at 7:59 am #30493
    Suman M.
    Post count: 12478

    Okay, I’ll check it again and get back to you (might take some time as it’s weekend).
    Thanks for your understanding. Have a good weekend!

    May 18, 2020 at 3:28 pm #30637
    bluelefant
    Pro
    Post count: 39

    Hi Suman,

    Did you had time to see what might be happening with this?
    Please let me know if you need anything more.

    Thank you

    May 19, 2020 at 8:04 am #30648
    Suman M.
    Post count: 12478
    This reply has been marked as private.
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