A vague reply if we consider the massive time lapse.
What sort of error?
Did you use sftp and port 21.
What do I check? It’s working for me?
To expedite support and reduce your work load too why don’t you create a private form where we can right at the beginning fill up wp admin details, FTP/sftp details and cpanel and whm too.
This ping pong on emails with no real movement forward gets excessively frustrating, please understand. Let each of your communications reflect some basic minimum care that when a site goes down reputation and much else of value can be at deep stake.
How do I answer such a vague delayed query in any helpful manner I cannot comprehend.
Hope your next reply won’t consume much time and certainly not the standard 12 hours it’s been taking. Can’t keep a site down for days and days and staying awake night after night to reply to you quickly hoping you too will reply quickly.
It’s 1.30 am in India. You very well are an Indian and such vague replies at such hours that you often make cannot give a sense of being safe and supported. If my site is to stay down for several days in a row and have to stay awake several nights in a row and this would happen few times a year I am not sure if you realize what is this doing to your loyal customers.
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