When install can't setting hide-my-wp.

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This topic has 17 replies, 3 voices, and was last updated 7 years, 4 months ago by Suman M..

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June 28, 2018 at 11:18 am #22346

homepgup
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Hi
When install hidemywp can’t setting. Not Have plugin at setting
I go plugin page and select setting but show

Forbidden
You don’t have permission to access /wp-admin/options-general.php on this server.

This pic
https://drive.google.com/file/d/1xoiGRwcCdxCgfHs10NEuHsnF4Vq2vclf/view?usp=sharing
https://drive.google.com/file/d/1Jl0MqCJOL4Vjl0TAc_uo7PFElXppuS7N/view?usp=sharing

or click purchase code. See same problem too.
https://drive.google.com/file/d/11J3XFZVvdCLSRSevPvvySyaeJBj3VrX9/view?usp=sharing

File options-general.php i set promissins 777
https://drive.google.com/file/d/1wS0W-tu9JgOgXsdydbS7kOLUDBoeWI1j/view?usp=sharing

How to fix this problem?
Thank You

June 29, 2018 at 2:44 am #22350

Suman M.
Post count: 12480

Hi, can you please let us know your site’s wp-admin login details as private reply so that we can look into the issue.

June 29, 2018 at 5:00 am #22352

homepgup
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June 29, 2018 at 10:46 am #22357

Suman M.
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June 29, 2018 at 4:08 pm #22372

homepgup
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July 1, 2018 at 5:32 am #22379
Suman M.
Post count: 12480
Can you please check your server’s error log and see the detailed error info regarding 500 internal server error?
May be you can also view the detailed error info by setting “WP_DEBUG” to “true” in wp-config.php

Let us know.
- This reply was modified 7 years, 5 months ago by Suman M..
July 2, 2018 at 11:11 am #22405

homepgup
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July 2, 2018 at 11:48 am #22407

Suman M.
Post count: 12480

Even if “WP_DEBUG” is set to true, I cannot see the detailed error message here – https://www.screencast.com/t/Ia6mdhQp6g4I

So, you’ll need to access the server error log to know the exact error. Server error log is available from your hosting control panel, or else you can ask your hosting provider.

July 3, 2018 at 4:04 pm #22426

homepgup
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July 3, 2018 at 4:06 pm #22427

homepgup
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July 3, 2018 at 8:40 pm #22440

Suman M.
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Hi, thanks for the error log, but I didn’t see anything specific related to the error – https://www.screencast.com/t/5w15A9peqYZP
Please click on “multisite configuration” button in HMWP so that error page is reached, and then only download the error log.

July 4, 2018 at 8:55 am #22445

homepgup
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July 5, 2018 at 10:38 am #22460

Suman M.
Post count: 12480

Hi, this log is also of not much help as there’s nothing related to the error above. I’ve assigned this ticket to Dev Team so that they can look further into it.

July 7, 2018 at 12:38 am #22488

suhartono
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July 7, 2018 at 7:46 pm #22502

Suman M.
Post count: 12480

Hi suhartono, let’s connect here – http://support.wpwave.com/forums/topic/setting-access-problem
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