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  • March 7, 2017 at 7:59 pm #15080
    hookiealo
    Pro
    Post count: 28

    Hi there,

    After changing the IDS firewall settings, I can no longer access my site and it kicks me (admin) out, giving a 404 error and sending me this e-mail:

    IP: xx.xx.xx.xxx
    User ID:
    Date: 2017-03-07T19:54:01+00:00
    Total Impact: 11
    Affected tags: xss csrf sqli id lfi

    Affected parameters: REQUEST.wp_woocommerce_session_29725256641466578fffc4ab06b325f4=12%7C%7C1488957236%7C%7C1488953636%7C%7Cfeb7d1bd2e796e8e350be64ebd43bb62,

    Request URI: /wp-admin/admin-ajax.php
    Origin: 5.157.84.7

    How can I fix this?

    Also, very important – you need a private ticket system!!!

    Cheers,

    Hookie

    • This topic was modified 8 years, 5 months ago by hookiealo.
    March 7, 2017 at 8:45 pm #15082
    hookiealo
    Pro
    Post count: 28

    Is there any way to reset the IDS firewall?

    And also, I deleted HMWP, re-installed it but still have the same issue.

    Please help, I need access to my site

    March 8, 2017 at 2:57 am #15086
    Suman M.
    Post count: 12480

    Hi, you can make the post private by clicking on “set as private reply” option at the bottom of text box (the first post can’t be made private).

    Regarding the issue, did you also rename wp-admin path name in HMWP settings? Please try this:

    In “wp_options” table in your database, delete the rows with following “option_name”:
    – hide_my_wp
    – hide_my_wp_undo
    – hmwp_ids_installed
    – hmw_all_plugins
    – external_updates-hide_my_wp
    – hmwp_spam_counter
    – hmwp_temp_admin_path

    – comment out or remove following line from wp-config.php if you have added it while renaming wp-admin path:
    define(“ADMIN_COOKIE_PATH”, “/NEW_WPADMIN_PATH_NAME”);

    Let us know!

    March 8, 2017 at 9:12 pm #15099
    hookiealo
    Pro
    Post count: 28

    Hi Suman,

    Thanks for the quick reply! Will try it out now and let you know if it worked :-)!

    Kind regards,

    Hookie

    March 8, 2017 at 10:02 pm #15100
    hookiealo
    Pro
    Post count: 28
    This reply has been marked as private.
    March 9, 2017 at 5:01 am #15105
    Suman M.
    Post count: 12480

    Please let us know your website’s wp-admin login details & FTP details (as private reply), so that we can look into the issue further and fix it for you.

    September 10, 2017 at 5:35 pm #17640
    hookiealo
    Pro
    Post count: 28
    This reply has been marked as private.
    September 10, 2017 at 5:38 pm #17641
    hookiealo
    Pro
    Post count: 28
    This reply has been marked as private.
    September 10, 2017 at 5:44 pm #17642
    hookiealo
    Pro
    Post count: 28
    This reply has been marked as private.
    September 10, 2017 at 5:46 pm #17643
    hookiealo
    Pro
    Post count: 28
    This reply has been marked as private.
    September 10, 2017 at 6:46 pm #17644
    hookiealo
    Pro
    Post count: 28

    Please send your IP so I can whitelist it

    September 10, 2017 at 7:32 pm #17645
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    September 10, 2017 at 7:37 pm #17647
    hookiealo
    Pro
    Post count: 28
    This reply has been marked as private.
    September 10, 2017 at 9:21 pm #17648
    hookiealo
    Pro
    Post count: 28
    This reply has been marked as private.
    September 11, 2017 at 4:34 am #17651
    Suman M.
    Post count: 12480

    Unfortunately not! It seems like country Nepal is still not whitelisted? https://www.screencast.com/t/gYBhCdgYFMQ

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