Can't access site any longer

[hookiealo]

Hi there,

After changing the IDS firewall settings, I can no longer access my site and it kicks me (admin) out, giving a 404 error and sending me this e-mail:

IP: xx.xx.xx.xxx
User ID:
Date: 2017-03-07T19:54:01+00:00
Total Impact: 11
Affected tags: xss csrf sqli id lfi

Affected parameters: REQUEST.wp_woocommerce_session_29725256641466578fffc4ab06b325f4=12%7C%7C1488957236%7C%7C1488953636%7C%7Cfeb7d1bd2e796e8e350be64ebd43bb62,

Request URI: /wp-admin/admin-ajax.php
Origin: 5.157.84.7

How can I fix this?

Also, very important – you need a private ticket system!!!

Cheers,

Hookie

• This topic was modified 8 years, 5 months ago by hookiealo.

[hookiealo]

Is there any way to reset the IDS firewall?

And also, I deleted HMWP, re-installed it but still have the same issue.

Please help, I need access to my site

[Suman M.]

Hi, you can make the post private by clicking on “set as private reply” option at the bottom of text box (the first post can’t be made private).

Regarding the issue, did you also rename wp-admin path name in HMWP settings? Please try this:

In “wp_options” table in your database, delete the rows with following “option_name”:
– hide_my_wp
– hide_my_wp_undo
– hmwp_ids_installed
– hmw_all_plugins
– external_updates-hide_my_wp
– hmwp_spam_counter
– hmwp_temp_admin_path

– comment out or remove following line from wp-config.php if you have added it while renaming wp-admin path:
define(“ADMIN_COOKIE_PATH”, “/NEW_WPADMIN_PATH_NAME”);

Let us know!

[hookiealo]

Hi Suman,

Thanks for the quick reply! Will try it out now and let you know if it worked :-)!

Kind regards,

Hookie

[hookiealo]

This reply has been marked as private.

[Suman M.]

Please let us know your website’s wp-admin login details & FTP details (as private reply), so that we can look into the issue further and fix it for you.

[hookiealo]

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[hookiealo]

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[hookiealo]

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[hookiealo]

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[hookiealo]

Please send your IP so I can whitelist it

[Suman M.]

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[hookiealo]

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[hookiealo]

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[Suman M.]

Unfortunately not! It seems like country Nepal is still not whitelisted? https://www.screencast.com/t/gYBhCdgYFMQ

[Author]

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