Home › Forums › WordPress Plugins › Hide My WP › Non-admins blocked from backend – "Truster User Roles" not saving

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  • February 21, 2018 at 6:27 pm #20283
    RobJ
    Post count: 7

    Hi there,

    I’ve enabled this plugin, and all user roles apart from admin get “page not found” when going to url.com/wp-admin.

    I’ve checked other user roles to be trusted in the General Settings -> Trusted User Roles, however when saving I get a 500 error. Then when returning to the page, they are all unchecked.

    Can you please advise me on how to let my non-admin users get access to the site backend again?

    I have tried with user roles that were default in wordpress (i.e. author) as well as ones I made through a permissions plugin.

    February 21, 2018 at 11:33 pm #20289
    RobJ
    Post count: 7
    This reply has been marked as private.
    February 22, 2018 at 5:11 am #20296
    Suman M.
    Post count: 12478

    Hi, is it the same issue in staging site? If so then please let us know the backend login credentials for the staging site as private reply.

    March 1, 2018 at 5:56 pm #20435
    RobJ
    Post count: 7
    This reply has been marked as private.
    March 2, 2018 at 4:41 pm #20448
    Suman M.
    Post count: 12478

    If the plugin manage-xml-rpc is causing the issue, then you can deactivate this plugin temporarily and then set “trusted user roles” in HMWP settings. Let us know if it works like this or not.

    March 7, 2018 at 4:33 pm #20538
    RobJ
    Post count: 7

    Hi Suman, yes this worked! Problem solved, thank you.

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