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  • July 21, 2019 at 10:03 am #26949
    unbalanced69
    Pro
    Post count: 31

    Hi,

    I purchased today the hide-wp plugin and I follow all the guide to install it, after I changed the “wp-admin” name and I updated the config.php in my hosting, I clicked on the (I did it! Login to the new dashboard) and my site didn’t go to the “wp-admin” I got 404 page. I tried to log in to the old address “wp-admin” or the new page name, and none of them work, my site crashed, so I deactivate the plugin from my cPanel to get access to my wp-admin. I can’t use the plugin. please help me!

    Thanks.

    July 21, 2019 at 10:47 am #26951
    Suman M.
    Post count: 12478

    Hi, this usually happens if you miss some step while renaming wp-admin path name. Can you please let us know your site’s wp-admin login details and FTP details as private reply so that we can setup the plugin in your site? Also, let us know the new name you want for wp-admin? Thanks!

    July 21, 2019 at 3:19 pm #26954
    unbalanced69
    Pro
    Post count: 31
    This reply has been marked as private.
    July 22, 2019 at 4:32 am #26958
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    July 22, 2019 at 7:19 am #26961
    unbalanced69
    Pro
    Post count: 31
    This reply has been marked as private.
    July 22, 2019 at 12:21 pm #26964
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    July 22, 2019 at 12:48 pm #26969
    unbalanced69
    Pro
    Post count: 31

    I can’t access the administrator of my WordPress. my site admin is not working.

    I didn’t purchase this plugin to start spending a lot of time of a “freelance” working.
    I’m not a developer and don’t know how to deal with those changes / create an ftp account.

    Please fix it or refund me.

    Thanks.

    • This reply was modified 5 years, 5 months ago by unbalanced69.
    • This reply was modified 5 years, 5 months ago by unbalanced69.
    July 23, 2019 at 3:18 am #26974
    Suman M.
    Post count: 12478

    The issue was all because you didn’t properly rename wp-admin path name. Also, it seems like you didn’t follow the steps mentioned above (it will just remove settings related to HMWP). And for us to rename wp-admin path for you, we’ll need access to your site and wp-config. So this is kind of bottle neck, neither you could configure the plugin correctly nor we could have access to configure it for you. In that case, unfortunately, we’ll have to ask you to apply for the refund. Please apply for it via your Envato panel. Thanks for your understanding!

    July 23, 2019 at 10:45 am #26976
    unbalanced69
    Pro
    Post count: 31
    This reply has been marked as private.
    July 23, 2019 at 8:41 pm #26978
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    July 23, 2019 at 8:44 pm #26980
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    July 24, 2019 at 2:57 am #26982
    unbalanced69
    Pro
    Post count: 31
    This reply has been marked as private.
    July 24, 2019 at 4:49 am #26983
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    July 24, 2019 at 7:20 am #26986
    unbalanced69
    Pro
    Post count: 31
    This reply has been marked as private.
    July 24, 2019 at 9:11 am #26989
    unbalanced69
    Pro
    Post count: 31
    This reply has been marked as private.
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