Home › Forums › WordPress Plugins › Hide My WP › our website no longer works after installing the plugin

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  • December 22, 2015 at 7:20 pm #6784
    bechtel92
    Post count: 2

    Hello,

    we installed your plugin hide my wordpress und used the medium settings. After a few days the website is not working anymore and we cannot log in our backend respectively find our backend? Our website is http://www.citywhispers.de.
    We urgently need help. What can we do?

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    December 22, 2015 at 8:03 pm #6787
    Suman M.
    Post count: 12480

    Hi, if you apply medium privacy settings then your new default login url will be http://www.yourdomain/wp-login.php?hide_my_wp=1234

    And let us know your website’s wp-admin login details (as private reply), so that we can have a look at the issue.

    Also, http://citywhispers.de/ is blank (shows error text) – http://screencast.com/t/xZoI1SpW0CU

    December 22, 2015 at 8:24 pm #6795
    bechtel92
    Post count: 2
    This reply has been marked as private.
    December 23, 2015 at 6:43 am #6804
    Suman M.
    Post count: 12480

    Hi, we couldn’t see hide_my_wp plugin in /citywhispers.de/wp-content/plugins/ directory?

    Also let us know wp-admin login details please.

    December 23, 2015 at 6:48 am #6805
    Suman M.
    Post count: 12480

    Also, can you please check the server error log for the exact error you are getting?

    December 23, 2015 at 7:46 am #6806
    bechtel92
    Post count: 2
    This reply has been marked as private.
    December 24, 2015 at 4:49 am #6815
    Suman M.
    Post count: 12480

    You can view the error logs from your hosting control panel or ask the hosting provider for it.

    I logged into backend, installed and activated HMWP plugin and followed these steps:
    – in HMWP start tab, set ‘Medium Privacy – More Compatibility’ scheme and save the settings
    – in HMWP permalinks & urls tab, set “rename plugins” option to “all plugins” and save the settings

    Now everything seems to be working fine. Please let us know if there is any other issue.

    Also, I could see the URL http://test.citywhispers.de/wp-content/uploads/2015/09/citywhispers-NeuesLogo361x80.png
    Do use the image from within http://www.citywhispers.de domain itself.

    • This reply was modified 9 years, 6 months ago by Suman M..
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