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  • December 11, 2019 at 4:34 pm #28637
    CASECLARITY
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    Post count: 18

    When accessing pages for preview or view inside WP I get an error 500. I turn off HMWP and the pages work.
    No matter what configuration, re-configurations, nothing seems to work.

    Please help with this issue on the two sites.

    Thank you.

    David

    December 12, 2019 at 3:53 am #28651
    Suman M.
    Post count: 12480

    Hi, thanks for contacting us. Depending on other plugins activated, you might need to enable/disable some settings in HMWP. We’ll help you to setup the plugin in your site.
    Can you please let us know your site’s backend login details (as private reply) so that we can look into the issue for you? Thanks!

    December 12, 2019 at 10:31 pm #28668
    CASECLARITY
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    Post count: 18
    This reply has been marked as private.
    December 12, 2019 at 10:34 pm #28670
    CASECLARITY
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    December 12, 2019 at 10:36 pm #28672
    CASECLARITY
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    December 13, 2019 at 6:05 am #28681
    Suman M.
    Post count: 12480
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    December 13, 2019 at 6:38 am #28683
    CASECLARITY
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    Post count: 18
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    December 13, 2019 at 6:39 am #28684
    CASECLARITY
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    December 13, 2019 at 6:14 pm #28692
    Suman M.
    Post count: 12480
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    December 13, 2019 at 6:53 pm #28694
    CASECLARITY
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    December 15, 2019 at 7:58 am #28697
    Suman M.
    Post count: 12480
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    December 15, 2019 at 3:44 pm #28702
    CASECLARITY
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    December 16, 2019 at 5:53 am #28705
    Suman M.
    Post count: 12480
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    December 17, 2019 at 3:14 am #28716
    CASECLARITY
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    Post count: 18

    I asked the hosting team to make your suggested change and it appears to have resolved the issue.

    Thanks for your help resolving this issue.

    All the best,

    David

    December 17, 2019 at 12:02 pm #28722
    Suman M.
    Post count: 12480

    Hi, good to know that it’s resolved 🙂
    Let us know if any further issue.

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