Home › Forums › WordPress Plugins › Hide My WP › 500 internal server error for pDF download

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  • October 1, 2015 at 5:08 pm #4861
    leelnj
    Post count: 2

    We have got your plugin installed (medium setting) alongside gravity forms. users fill out our forms and pay a fee via paypal to get a job listing on job boards. The form has a file upload section which allows users to upload pdf files (.pdf) or word files (.doc). t=The forms are going through ok but when we try and view the pdf that have been uploaded we keep on getting a 500 internal server error. This was working fine before your plugin was installed so i just would like to know what i need to do to rectify this. This is the url of the pdf uploaded. I have the url of the pdf and will send to you in a private reply

    October 2, 2015 at 3:35 am #4869
    Suman M.
    Post count: 12480

    Hi, can you please try disabling IDS Firewall option and see if it works. If it works then you’ll need to add the blocked request from intrusion log in IDS firewall exception list. Let us know.

    October 2, 2015 at 8:31 am #4872
    leelnj
    Post count: 2
    This reply has been marked as private.
    October 2, 2015 at 11:08 am #4875
    Suman M.
    Post count: 12480

    Can you please let us know your website’s wp-admin login details so that we can look into the issue further?

    October 2, 2015 at 12:16 pm #4880
    leelnj
    Post count: 2
    This reply has been marked as private.
    October 2, 2015 at 4:28 pm #4889
    Suman M.
    Post count: 12480
    This reply has been marked as private.
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