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Viewing 13 posts - 1 through 13 (of 13 total)
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  • February 4, 2016 at 8:18 pm #7737
    voltras
    Post count: 5

    Dear Support

    when i click Nginx Configuration on Hide my wp i got Error Access denied. can you tell me how to fix it? Please reply ASAP

    Thanks

    February 5, 2016 at 1:04 pm #7739
    Suman M.
    Post count: 12480

    Hi, can you please generate debug report from HMWP start tab and post it here as private reply.
    And are you able to save other settings in HMWP Plugin?

    February 5, 2016 at 5:39 pm #7755
    voltras
    Post count: 5
    This reply has been marked as private.
    February 6, 2016 at 10:11 am #7765
    Suman M.
    Post count: 12480

    Hi, can you please follow these steps:

    – goto HMWP Start Tab, select “Medium Privacy – More Compatibility” scheme and save the settings
    – goto Permalink & URLs tab and set “rename plugins” option to “all plugins”

    Note: Your new login URL will be http://www.yourdomain.com/wp-login.php?hide_my_wp=1234

    Now, if it’s still the issue, then please let us know your website’s wp-admin login details (as private reply), so that we can look into it further.

    February 6, 2016 at 3:25 pm #7776
    voltras
    Post count: 5
    This reply has been marked as private.
    February 7, 2016 at 3:16 am #7786
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    February 9, 2016 at 5:30 am #7861
    voltras
    Post count: 5
    This reply has been marked as private.
    February 10, 2016 at 4:10 am #7878
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    February 10, 2016 at 4:44 am #7880
    voltras
    Post count: 5
    This reply has been marked as private.
    February 11, 2016 at 4:51 am #7898
    Suman M.
    Post count: 12480

    Hi, I’ve assigned this ticket to sr. support to have look into the access denied issue.

    February 20, 2016 at 7:11 pm #8048
    Hassan
    Post count: 955

    Hello there,

    First sorry for such a long delay.

    It seems it’s a bug with AAM (Advanced Access Manager). I disabled it and everything worked well.

    As ‘skye’ is an administrator with all access permissions I think it’s better to contact with that author and report the problem or use an alternative plugin.

    February 28, 2016 at 7:03 pm #8224
    voltras
    Post count: 5

    hi Hassan

    Thanks it work well. but i just realize after installing hydemywp, there is some update plugin notification always show count 1. but if i disable hydemywp it will be disappear. can you help to fix that?

    February 28, 2016 at 8:07 pm #8225
    Suman M.
    Post count: 12480

    Hi, the update badge notification is a known bug with HMWP version 5.01. We’ll fixing it in the next version of the plugin.

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