Home Forums WordPress Plugins Hide My WP Can not access dashboard after disabling HMWP

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This topic contains 16 replies, has 2 voices, and was last updated by  Suman M. 3 days, 10 hours ago.

Viewing 15 posts - 1 through 15 (of 17 total)
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  • #26853
    FSIDIBE
    Post count: 9

    I’m using HMWP and can not connect to the admin area
    1- We replaced wp-admin by panel
    2- The site had technical problem that pushed us to disable the plugins to identify the problem.
    3- After finding the problem came from another plugin, we activated the plugin by FTP, since unable to connect to the dashboard

    Thank you for your help to enable to access the dashboard and update his site, it is very urgent

    #26854
    FSIDIBE
    Post count: 9
    This reply has been marked as private.
    #26860
    FSIDIBE
    Post count: 9
    This reply has been marked as private.
    #26864
    FSIDIBE
    Post count: 9
    This reply has been marked as private.
    #26865
    FSIDIBE
    Post count: 9

    How can you do almost 4 days without answering the support tickets knowing the very important volume of the buyers of the script with absolute emergencies (blocking of site)?
    Frankly, I regretted buying this script that is causing trouble with my client.
    I will inform ENVATO and certainly requested the cancellation of my license of my refund

    Without your answer after 24 and the previous ticket waiting 72h, I entrusted the job to a wordpress provider (fee).
    I AM OUT OF THIS EXPERIENCE VERY DECUED OF YOU

    #26870
    Suman M.
    Post count: 10485

    Hi, apologies for the delay on this. We are looking into it right now.

    #26871
    Suman M.
    Post count: 10485

    This usually happens while you miss some step during renaming of wp-admin. Please follow these steps:

    1) In “wp_options” table in your database, delete the rows with following “option_name”. Please backup your database first.
    – hide_my_wp
    – hide_my_wp_undo
    – hmwp_ids_installed
    – hmw_all_plugins
    – external_updates-hide_my_wp
    – hmwp_spam_counter
    – hmwp_temp_admin_path

    2) comment out or remove following line from wp-config.php (if you have added it there previously)
    define(“ADMIN_COOKIE_PATH”, “/NEW_WPADMIN_PATH_NAME”);

    You shall now be able to login to backend.

    #26872
    Suman M.
    Post count: 10485
    This reply has been marked as private.
    #26873
    FSIDIBE
    Post count: 9

    Thank you for your reply.
    This problem was solved by the provider I requested and who reinstalled HMWP but we had another problem:
    When activated WOOCOMMERCE the home page does not load, when disabled, everything becomes normal again.
    Can you help us solve this problem so that everything goes back to normal like before the incident
    Meci in advance

    #26874
    FSIDIBE
    Post count: 9
    This reply has been marked as private.
    #26878
    Suman M.
    Post count: 10485
    This reply has been marked as private.
    #26881
    FSIDIBE
    Post count: 9
    This reply has been marked as private.
    #26882
    Suman M.
    Post count: 10485

    Hi, is everything working fine now? I checked your site and could see that HMWP configured correctly.
    I have added some replacements under Replace Tools tab to remove the comments/text added by some plugins.

    Please let us know if there’s any issue.

    #26893
    FSIDIBE
    Post count: 9

    Thank you for your reply
    The message: “Hide My WP Security Check: Your site is at risk.” Always displayed at the top of the site’s admin area

    #26897
    Suman M.
    Post count: 10485

    In HMWP there is a security check to make sure that wordpress secret keys (in wp-config.php) are valid and secure. More info regarding security keys here – https://www.wpwhitesecurity.com/wordpress-tutorial/wordpress-security-keys/

    And security keys can be generated from here – https://api.wordpress.org/secret-key/1.1/salt/

    After generating security keys please replace them in wp-config.php

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