Home › Forums › WordPress Plugins › Hide My WP › Can not save Replace Tools settings

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  • October 21, 2016 at 2:44 pm #12462
    privymedia
    Active
    Post count: 16

    Hi,
    It is not possible to save any “Replace in HTML” or “Replace URLs” settings in “Replace Tools” tab. All other plugin settings can be saved.
    Did deactivate, delete plugin and reinstall the plugin but same issue.

    Which option can we do to make “Replace Tools” settings being saved?

    Thank you.

    October 21, 2016 at 4:12 pm #12465
    Suman M.
    Post count: 12480

    Hi, can you please let us know your website’s wp-admin login details (as private reply), so that we can look into the issue.

    October 27, 2016 at 4:03 pm #12546
    privymedia
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    Post count: 16
    This reply has been marked as private.
    October 27, 2016 at 8:53 pm #12549
    Suman M.
    Post count: 12480

    Can you please generate debug report from HMWP start tab and post it here as private reply.

    October 27, 2016 at 10:46 pm #12552
    privymedia
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    Post count: 16
    This reply has been marked as private.
    October 28, 2016 at 4:17 am #12553
    Suman M.
    Post count: 12480

    All looks okay here. Have you tried deactivating other plugins to see if there’s any conflict?

    October 30, 2016 at 2:58 pm #12584
    privymedia
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    Post count: 16
    This reply has been marked as private.
    October 30, 2016 at 4:22 pm #12585
    privymedia
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    Post count: 16
    This reply has been marked as private.
    October 31, 2016 at 2:54 am #12588
    Suman M.
    Post count: 12480

    Strange! It would have been easier for us to look into the issue if you could have provided with the website’s credentials. I’m assigning this ticket to sr. support so that he can look into it.

    November 1, 2016 at 8:49 am #12615
    privymedia
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    Post count: 16
    This reply has been marked as private.
    November 2, 2016 at 10:58 pm #12625
    privymedia
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    Post count: 16
    This reply has been marked as private.
    November 3, 2016 at 5:23 am #12628
    Suman M.
    Post count: 12480

    Hi, sorry for the delay. The sr. support has been quite busy recently. He shall get back to you.

    November 7, 2016 at 1:51 pm #12709
    privymedia
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    Post count: 16
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    November 7, 2016 at 7:41 pm #12717
    Suman M.
    Post count: 12480

    Hi, I have notified him again regarding this ticket. And is the site live now because sr. support might also need wp-admin access to have a look into the issue.

    November 8, 2016 at 1:20 pm #12732
    Hassan
    Post count: 955

    Sorry guys,

    It’s too hard to find the problem without credential details. I used your settings and triad to generate the issue but no success.

    Anyway, here is the check list:
    1) Disable all plugins and see if this solve the problem (refresh browser, too)
    2) Change the theme and try again
    3) Check if WP installed properly: wp-config.php should have something like following with random values:
    https://api.wordpress.org/secret-key/1.1/salt/
    4) Check if logged in user has administrator role and HMWP IDS is disabled

    If none of above help please attach content of wp-config and .htaccess (change their extension to txt). You can also install a test version of the site somewhere and provide login details for deeper investigation.

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