Cant access any dashboard immediately after install on multisite

[monstamash]

As soon as I install the plugin I lose access to the dashboard / backend of any of my sites on my multisite install. I am still logged in, still have black wordpress bar at top of page, but if I try and access any dashboard feature it either gives me a 404 or takes me back to website homepage.

Thought it may be to do with previous installed security plugin, so removed that and tried again, but same result.

Please help?

[Suman M.]

Hi, is it Multisite sub-directories site? And did you rename wp-admin path name in HMWP settings?
Please generate debug report from HMWP start tab and post it here as private reply.

[monstamash]

Hi Suman

Its a multisite, installed in a directory (not root) if that is what you mean.

I did not get to use HMWP to rename any path as, as soon as I network activated I can no longer access the admin side of any sites. Same with debug. Its impossible for me to post report as I cant see it. Only way for me to access site is to deactivate plugin by renaming the directory it is installed. Then I gain access to back end of WP.

I checked my htaccess file but dont see anything that looks out of place. I removed all previous plugs that handled security.

Please help?

[monstamash]

When I try to access the backend, it takes me to the home page of the site. When I try to access another site I get a strange, long url, such as

http://dev.marlins.co.uk/wp-admin/wp-adminwp-admindev.marlins.co.ukwp-adminwp-adminwp-adminnetworkwp-adminsettings.php?page=hide_my_wp&die_message=revert_admin

– which results in a 404

[Suman M.]

Can you please let us know your website’s wp-admin login details & FTP details (as private reply), so that we can look into it further.

[monstamash]

This reply has been marked as private.

[Suman M.]

I activated HMWP and yes, I can’t access backend. I wanted to check htaccess file but the FTP details above doesn’t seem to be working (getting Login authentication failed error). Can you please check?

[monstamash]

This reply has been marked as private.

[Suman M.]

As soon as I activate HMWP plugin, I loose access to backend. I checked htaccess file but didn’t find any issue there either. I have assigned this ticket to Sr. support so that he can look further into it.

Note: I’ve renamed hide_my_wp plugin folder as __hide_my_wp

[monstamash]

Any update on this? If it cant be fixed I would like to request a refund.

[Suman M.]

This reply has been marked as private.

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