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  • February 2, 2020 at 10:46 pm #29228
    MT93
    Pro
    Post count: 40

    Dear All.

    I bought the plugin some time ago but now I started using it. Whenever I want to hide wp-admin, theme and plugin name, wordpress posts, the site crashes. I realized that I couldn’t do it anymore. Can you help me?

    Kind regards.

    February 3, 2020 at 8:03 am #29239
    Suman M.
    Post count: 12478

    Hi, thanks for contacting us. I would login using given credentials, but I’ll also need your HMWP purchase code to activate the plugin and apply the settings. Please let me know your HMWP purchase code as private reply here. Thanks!

    February 3, 2020 at 10:13 am #29241
    MT93
    Pro
    Post count: 40
    This reply has been marked as private.
    February 4, 2020 at 4:27 am #29248
    Suman M.
    Post count: 12478

    I could see that you are using LiteSpeed Web Server.

    In that case, make sure that you change “AllowOverride None” to “AllowOverride All” in apache’s httpd.conf.
    https://www.litespeedtech.com/support/forum/threads/htaccess-is-ignored.15500/

    February 4, 2020 at 10:20 am #29255
    MT93
    Pro
    Post count: 40
    This reply has been marked as private.
    February 5, 2020 at 4:33 am #29260
    Suman M.
    Post count: 12478

    Hi, we won’t have access to Apache’s httpd.conf via FTP. Hosting Control Panel access is required, or else you can ask your hosting provider to make this change for you.

    February 5, 2020 at 5:23 pm #29271
    MT93
    Pro
    Post count: 40

    Hello,

    My hosting provider said: Indicate that you are using Cyberpanel and it comes with openlitespeed. In Cyberpanel, report that this setting comes as AllowOverride All as standard and the issue is not caused by it.

    What should we do now?

    February 6, 2020 at 5:13 am #29277
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    February 6, 2020 at 1:18 pm #29282
    MT93
    Pro
    Post count: 40

    Hello,

    Restarting .htaccess read service.
    They say this setting is already on by default. Would you check again?

    Kind regards.

    February 7, 2020 at 4:59 am #29291
    Suman M.
    Post count: 12478

    I checked it and it’s not working! I’ve assigned it to our dev team so that they can look further into the issue. I’ll get back to you on this. Thanks!

    February 21, 2020 at 9:02 pm #29440
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    February 21, 2020 at 9:33 pm #29444
    MT93
    Pro
    Post count: 40
    This reply has been marked as private.
    February 24, 2020 at 6:26 am #29468
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    February 24, 2020 at 3:42 pm #29473
    MT93
    Pro
    Post count: 40

    Hosting support said:

    Litespeed is used on the server, not apache. Litespeed also turns this setting on by default. If there is a setting that needs to be turned on for Litespeed please specify this.

    February 25, 2020 at 4:28 am #29477
    Suman M.
    Post count: 12478
    This reply has been marked as private.
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