Display settings and Debug report

[Abdallah]

Hi there,
Our tech team want to hide installs to prevent from wp detector tools. But every time the set the plugin to full mode and put a path theme, the settings destroys the website display. When the reset the settings, website gets its previous appearence. Could you give support please to our team?
Should we send youthe debug report here?
Thanks
Abdallah

[Abdallah]

This reply has been marked as private.

[Suman M.]

Hi, I have set it up for you. HMWP rules were not being auto added to htaccess file and I have to manually update it.

– applied “medium privacy more compatibility” settings scheme from HMWP start tab
– in General Settings tab, clicked on “manual configuration” button; copied HMWP rules and added to htaccess file (https://www.journaluniversitaire.com/wp-admin/admin.php?page=wpseo_tools&tool=file-editor)
– cleared the cache

Please check if everything is working fine or not.

[Abdallah]

Hi
Thanks a lot for your great help.
We had a lot which works fine. But the problem is same : display mode is not correct.
I would suggest that you had a look yourself if you have just two minutes. The we use is Bimber. If you display Bimber and you display our site also you will understand that our website is destroyed display mode when some settings of your plugin are active. We afraid that some other plugins are not compatible with the Hide wp.

Thanks again for the great service.

Abdallah

[Abdallah]

Hi again, while we connect with desktop this morning, we realize taht the website was completly destroyed. Now we have desactivated the plugin to have the site run normally. Hope you will able to help us set the plugin well for our site.

Next time when you set something, we would appreciate that you have a look on result before going please. It’s very important for us. Thanks a lot.

[Suman M.]

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[Abdallah]

Thanks a lot for your help. You are right, we desactivated wp-rocket and the site looks fine when we are not connected. May be the problem is wp-rocket plugin. Could you advise given we need also wp-rocket to get the site run fast?
Thanks again.
Abdallah

[Suman M.]

Hi, unfortunately we cannot provide support regarding WP Rocket. It’s recommended to contact WP Rocket support. But before that you can try resetting WP Rocket’s settings to default and then try activating the settings one at a time and check the website each time (don’t forget to clear the cache). This will help you track which settings is actually causing the issue.

[Abdallah]

Hi,
We checked the site and fixed the display issue wich was caused effectively by wp-rocket plugin settings.

We have tried again with your plugin but the issue persists:
– With Light Privacy : the site is broken
– With Medium Privacy : the site is not broken but all pages including homepage become unaccessibles and generate 404 errors.

We have disabled completely the wp-rocket plugin and tried again,but this does not solve the problem. We do no longer understand what to do really.

Thanks again for help.
Abdallah

[Suman M.]

This reply has been marked as private.

[Abdallah]

Hi thanks a lot for your great help, you are very generous. We had a look and everything work fine. But given we need also wp-rocket to get our site running faster, what could you suggest?
THanks again for great suppot.
Abdallah

[Suman M.]

As mentioned above, the site breaks when WP Rocket is enabled (even when HMWP disabled). So the best approach will be to disable HMWP plugin, and then configure WP Rocket plugin first (you might need to contact WP Rocket support if any issue). When everything works fine with WP Rocket, then you can activate & configure HMWP plugin.

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