Home › Forums › WordPress Plugins › Hide My WP › Divi builder not working properly when HMWP is enabled

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  • February 1, 2018 at 7:07 am #19909
    ckeen
    Pro
    Post count: 34

    hello, i’m using the divi theme and when i try and use the builder to insert from media it does not work correctly. please advise. thank you

    February 1, 2018 at 4:55 pm #19916
    Suman M.
    Post count: 12478

    Hi, can you please explain the issue little more, may be using screenshots. Also, are you getting any error message?
    And try emptying out “Ajax URL” field in Permalinks & URLs tab.

    February 2, 2018 at 12:04 am #19922
    ckeen
    Pro
    Post count: 34

    please see attached and you will see parts cut off and when i try and insert an image module, the window does not show correctly.it works when i disable the plugin.

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    February 2, 2018 at 5:08 am #19930
    Suman M.
    Post count: 12478

    Did you try emptying out “Ajax URL” field in Permalinks & URLs tab.
    Please let us know your site’s wp-admin login details as private reply so that we can look into the issue further.

    February 2, 2018 at 9:00 am #19936
    ckeen
    Pro
    Post count: 34
    This reply has been marked as private.
    February 2, 2018 at 10:26 am #19937
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    February 2, 2018 at 11:49 am #19939
    ckeen
    Pro
    Post count: 34
    This reply has been marked as private.
    February 4, 2018 at 3:28 pm #19951
    Suman M.
    Post count: 12478

    Hi, I checked the Visual Builder and it seems to be working fine. Is it still the issue at your end? If so, do let us know the steps to regenerate it.

    February 4, 2018 at 7:19 pm #19957
    ckeen
    Pro
    Post count: 34
    This reply has been marked as private.
    February 5, 2018 at 4:53 am #19964
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    February 5, 2018 at 6:43 am #19969
    ckeen
    Pro
    Post count: 34
    This reply has been marked as private.
    February 19, 2018 at 10:06 am #20241
    ckeen
    Pro
    Post count: 34

    hello, i still have not had a response?!

    February 19, 2018 at 10:36 am #20242
    Suman M.
    Post count: 12478
    This reply has been marked as private.
    February 19, 2018 at 10:44 am #20243
    ckeen
    Pro
    Post count: 34

    ak, ok, thanks very much.

    February 19, 2018 at 12:58 pm #20246
    ckeen
    Pro
    Post count: 34
    This reply has been marked as private.
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