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  • May 9, 2018 at 5:12 am #21469
    janolima
    Post count: 8

    Followed instructions but does not work. Had to uninstall it. What should I do?

    May 9, 2018 at 10:11 am #21473
    Suman M.
    Post count: 12480

    Hi, please follow these steps:

    1) If it’s WP single site and Apache server
    – make sure that your site’s .htaccess file is writable
    – apply “Medium Privacy More Compatibility” settings scheme in HMWP start tab & save the settings
    – video tutorial http://support.wpwave.com/videos/quick-setup-video-tutorial

    2) If it’s WP Multisite and Apache server
    – follow this video tutorial http://support.wpwave.com/videos/multisite-setup

    3) If it’s WP single site and Nginx server
    – follow this video tutorial http://support.wpwave.com/videos/setup-hmwp-on-nginx-webserver

    Also, generate debug report from HMWP start tab and post it here as private reply.

    May 9, 2018 at 3:10 pm #21476
    janolima
    Post count: 8
    This reply has been marked as private.
    May 9, 2018 at 5:04 pm #21477
    Suman M.
    Post count: 12480

    It’s WP Multisite + Apache server. Did you follow the steps as mentioned in this tutorial? – http://support.wpwave.com/videos/multisite-setup

    If it’s still the issue then please let us know your site’s wp-admin login details and FTP details as private reply so that we can look further into it.

    May 9, 2018 at 6:40 pm #21478
    janolima
    Post count: 8

    Yes, I followed exactly the tutorial.

    The problem is that there is kind of sensitive information over here. Please tell me what you need to see or do and I’ll do it here.

    Thank you.

    May 10, 2018 at 4:29 am #21480
    janolima
    Post count: 8

    So no solution?

    May 10, 2018 at 4:41 am #21481
    Suman M.
    Post count: 12480

    It’ll be little tedious to check without logging in, but we’ll try to get it resolved.

    Please post/attach here as text file:
    – .htaccess file before applying HMWP settings
    – .htaccess file after applying “Medium Privacy More Compatibility” settings scheme and adding HMWP rules to it

    The screenshot of the website homepage that is broken after applying HMWP settings.

    May 10, 2018 at 2:27 pm #21484
    janolima
    Post count: 8

    Thank you, ok I’ll do it during night hours as this is a production site.

    May 12, 2018 at 5:59 am #21498
    janolima
    Post count: 8
    This reply has been marked as private.
    May 12, 2018 at 12:17 pm #21507
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 15, 2018 at 6:23 am #21559
    janolima
    Post count: 8
    This reply has been marked as private.
    May 16, 2018 at 4:18 am #21568
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    May 16, 2018 at 1:04 pm #21586
    janolima
    Post count: 8

    Yes I did.

    Well please I need a refund.

    May 17, 2018 at 12:16 am #21587
    janolima
    Post count: 8

    Is anybody there?

    May 17, 2018 at 6:39 am #21593
    Suman M.
    Post count: 12480

    Please apply for the refund via your Envato panel. Refund could take few days. Thanks!

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