Home › Forums › WordPress Plugins › Hide My WP › Error 500 – Plugin breaks my site

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  • September 27, 2017 at 6:01 am #18077
    ugene1992
    Post count: 7

    Hi, I need immediate help. When installing the plugin and making some changes the site breaks and I get a error 500. I deleted the plugin via ftp and the site is still down. I had to delete the part from the .htacces file that was created by the plugin to get the site online again. How can i get the plugin to work????

    September 27, 2017 at 6:11 am #18078
    ugene1992
    Post count: 7

    My whole site is freaking broken. Can’t login to the admin anymore. Error 404 not found!!!! Answer me.

    September 27, 2017 at 7:59 am #18082
    ugene1992
    Post count: 7

    ??????????

    September 27, 2017 at 9:20 am #18084
    ugene1992
    Post count: 7
    This reply has been marked as private.
    September 27, 2017 at 9:56 am #18085
    ugene1992
    Post count: 7

    Ok, I want a refund, my complete site is broken I will do a new install now. Thanks for that.

    September 27, 2017 at 3:10 pm #18086
    Suman M.
    Post count: 12480

    I checked your website and it seems to be working fine. Also HMWP plugin seems to be active there. So is the issue resolved or it’s still there? I tried to login to WP backend but it says ‘incorrect password’.

    September 27, 2017 at 3:13 pm #18087
    ugene1992
    Post count: 7

    No, the issue was not resolved! I had spend hours to get my site working again by deleting plugin and creating an new .htaccess file. I’m using WP Hide & Security Enhance now which doesn’t break my site down. I will not install your plugin again I did it twice and it broke my site completely and cost me hours to fix again!

    September 27, 2017 at 3:15 pm #18088
    ugene1992
    Post count: 7

    And yes I changed the password of my backend and FTP again because there is nothing to be resolved anymore. I’m not using the plugin anymore.

    September 27, 2017 at 3:18 pm #18089
    ugene1992
    Post count: 7

    You should fix your plugin. It should not happen that my site breaks down for a premium plugin!

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    September 27, 2017 at 3:28 pm #18092
    Suman M.
    Post count: 12480

    Sorry for the inconvenience caused, but it could have been a minor issue with htaccess, which we could have resolved for you. Anyways, thanks for trying out HMWP plugin. Best regards!

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