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  • #20713
    ypoveda
    Post count: 1

    Hello wpWave team,

    my WordPress installation uses a theme that reproduces uploaded video files in the background of the home page. The files are located in /wp-content/uploads/2017/filename.mp4 (for example). We switched on Hide my WP in order to rename the URL to /file/2017/09/filename.mp4, but the browser is not playing the videos, and these messages show up in Firefox developer console:

    – HTTP “Content-Type” of “text/html” is not supported. Load of media resource https://www.icrowdhouse.com/file/2017/09/ich-home.mp4 failed.
    – All candidate resources failed to load. Media load paused.
    – Cannot play media. No decoders for requested formats: text/html

    The browser request is giving me a “302 Moved Temporarily” response code.

    It seems this only happens to video files. Other files loaded from the new generated URL (/file/2017/09/…) work. Files with extensions such as .jpg, .png are loaded and presented as expected.

    Could you please advise on what can be done here?

    Cheers,

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    #20736
    Suman M.
    Post count: 12480

    Hi, it seems like your website is under maintenance mode. Please let us know your site’s wp-admin login details as private reply so that we can look into the issue. Also let us know where (page url) can we check the video loading issue.

    #20746
    ypoveda
    Post count: 1
    This reply has been marked as private.
    #20760
    Suman M.
    Post count: 12480
    This reply has been marked as private.
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