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  • October 5, 2015 at 6:21 pm #4942
    dhellin
    Post count: 9

    Same problem at my site; whatever theme i use, it breaks all the positions of header, and some images and logos are no longer shown.

    I did what you suggested, but it seems that the CSS are changed.
    I have lost a week trying to solve this problem, do you have any other solution? if not, how can i have a money refund?
    thanks.

    My site is comparador-carritos.es

    October 6, 2015 at 4:06 am #4950
    Suman M.
    Post count: 12480

    Hi, can you please let us know your website’s wp-admin details (as private reply) so that we can have a look at the issue and fix it for you.

    October 6, 2015 at 8:47 am #4961
    dhellin
    Post count: 9
    This reply has been marked as private.
    October 7, 2015 at 2:30 am #4974
    Suman M.
    Post count: 12480

    I applied “medium privacy more compatibility” settings from HMWP start tab and it’s working fine. But I had to empty “New wp-content path” option under permalinks & urls tab.

    Also, there is logo slider in the bottom of your site which has URL like
    http://demo.select-themes.com/bodega11/wp-content/uploads/2014/11/carousel5_hover.png
    This is wordpress URL from another site. Please copy these images to your site and reference it from there.

    October 7, 2015 at 7:42 am #4994
    dhellin
    Post count: 9

    Hi,
    it is true, the pluging always worked well. The problem is that it breaks the css, changing the font and overlapping the slider in the top.
    I am going to do what you suggested, but i think that this action is not going to solve the problem, dont you think?

    • This reply was modified 9 years, 9 months ago by dhellin. Reason: typo mistake
    October 7, 2015 at 4:18 pm #5005
    Suman M.
    Post count: 12480

    The above image fix is to remove default WP paths. I again checked the site and I see that http://comparador-carritos.es/skin_main/css/style_dynamic.php is throwing 500 error. But it is accessible directly from browser address bar. I’ve assigned this topic to our Sr. support to have further look into it.

    • This reply was modified 9 years, 9 months ago by Suman M..
    October 9, 2015 at 7:23 am #5022
    dhellin
    Post count: 9

    Ok, im waiting for news then.
    Thanks

    October 9, 2015 at 7:25 am #5023
    dhellin
    Post count: 9
    This reply has been marked as private.
    October 9, 2015 at 10:01 am #5025
    Suman M.
    Post count: 12480
    This reply has been marked as private.
    October 13, 2015 at 8:16 pm #5072
    dhellin
    Post count: 9

    do we have news of this?
    thanks

    October 15, 2015 at 1:34 pm #5154
    dhellin
    Post count: 9

    Hi,
    i have been behind this issue for almost a month now,
    i think is enought, i have to continue with the project.
    How can i get a refund, as i requested?

    October 15, 2015 at 3:58 pm #5164
    Suman M.
    Post count: 12480

    Sorry for inconvenience caused. Our sr. support team has been busy. Well, for refund you’ll need to contact envato support – https://help.market.envato.com

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