HTTP Error 500 Internal server

[jouriena]

Hi,

I’m experiencing HTTP Error 500 on my site.

My site has gone live for 2 weeks without problem until this morning when the Error 500 issue appears. With that error, I’m neither able to log in nor access any pages on the front end.

I contacted my web host, but their tech support couldn’t help me much since he’s not familiar with what’s installed on my site. But he said that the problem is caused by some redirect code on .htaccess file. So I decided to replace the existing codes with the following codes:

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

I understand that this is the .htaccess code by default, and it works with certain conditions:

1) I must rename HMWP folder.

2) I must rename White Label Login plugin folder (https://codecanyon.net/item/white-label-login-for-wordpress/12248905).

At first, I could get my site back on running with just deactivating and renaming White Label Login folder alone. And my site had been working fine for the last few hours. But now I get Error 500 again, so I again replace the .htaccess codes (solely written by HMWP) with the above default codes and rename the HMWP folder. Now my site is back running again.

It’s quite confusing as to why I hadn’t experienced any Error 500 issue so far until this morning.

Please advise/comment.

Best regards,

John

• This topic was modified 9 years, 1 month ago by jouriena.
• This topic was modified 9 years, 1 month ago by jouriena.

[Suman M.]

Hi, it’s probably due to some conflict in htaccess file. Once you set htaccess content to default one, set it’s permission to read only (444) using FTP or Cpanel.
Also, we can help you set up HMWP plugin. We’ll require your site’s wp-admin login details and FTP details, which you can post as private reply.

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