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This topic contains 15 replies, has 2 voices, and was last updated by  Suman M. 2 weeks, 4 days ago.

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  • #26397
    sappsupport
    Active
    Post count: 24

    Hi. Thanks for the support!

    I’m having an issue with image upload like the site’s logo selection and upload when HMWP is active. I’m wondering if there is a setting to switch off to avoid this issue? Whenever HMWP is activate, and I try uploading the site’s logo, I get a black drop-back and transparent background making it impossible to select and upload the image. Please check screenshot here: http://prntscr.com/ntq778

    #26400
    Suman M.
    Post count: 10485

    Hi, is this issue in wordpress backend or frontend?

    Please do these and let us know:
    – disable “Anti Spam” option in HMWP General settings tab
    – disable “Directory List” option in General settings tab
    – disable “Hide PHP Files” option in General settings tab
    – empty out “Ajax URL” field in Permalinks & URLs tab
    – if it’s still the issue then try disabling IDS option in IDS Firewall tab

    #26408
    sappsupport
    Active
    Post count: 24

    Ok. Thanks!

    I have tried all of the above, but nothing changed. I also tried General Settings >> Exclude Files, and excluded that plugin folder but nothing changed.

    #26411
    Suman M.
    Post count: 10485

    Hi, please let us know your site’s wp-admin login details as private reply so that we can look into the issue further.
    Also let us know where (page URLs) we can check the upload issue. Thanks!

    #26454
    sappsupport
    Active
    Post count: 24

    Hi. It seems a little hard since the site is already in production, but this issue is something we noticed with X Theme logo upload before we encounter the same kind of issue with this plugin (Woocommerce Frontend Manager): https://wordpress.org/plugins/wc-frontend-manager/. when Hide My WordPress is activated and you want to upload photo on the frontend the screen turns into this: http://prntscr.com/ntq778 so you can’t upload the image or photo till you deactivate HMWP.

    Thanks!

    #26460
    Suman M.
    Post count: 10485
    This reply has been marked as private.
    #26490
    sappsupport
    Active
    Post count: 24

    Yes. I’m using “Woocommerce Frontend Manage” with X Theme. I can send you a copy of X theme for testing purposes.

    Thanks!

    #26498
    Suman M.
    Post count: 10485

    Yes, please send so that we can check. Thanks!

    #26506
    sappsupport
    Active
    Post count: 24

    How can I send you the X Theme package? The file size limit on your forum didn’t allow the upload.

    Thanks!

    #26509
    Suman M.
    Post count: 10485
    This reply has been marked as private.
    #26510
    sappsupport
    Active
    Post count: 24

    Hi. Hotmail blocked the attachment upload for security reasons. But I just uploaded to Google Drive. Try and see if you can download it: https://drive.google.com/open?id=1R4x4pseP3ro0ypXBMMLDuQz5KERWcQGV

    • This reply was modified 1 month, 2 weeks ago by  sappsupport.
    #26519
    Suman M.
    Post count: 10485
    This reply has been marked as private.
    #26550
    sappsupport
    Active
    Post count: 24

    Hello. Any updates?

    Thanks!

    #26570
    Suman M.
    Post count: 10485

    Hi, I checked “woocommerce frontend manager” plugin and I could upload images without any issue – https://www.screencast.com/t/cb7LU6q64VM
    Also checked with Xtheme and it’s compatible.

    #26813
    sappsupport
    Active
    Post count: 24

    1. Woocommerce Frontend Manager… Are you logged in as Admin? Did you try that just as a user?

    2. X Theme. It’s really not about general compatibility. Is about being able to upload X theme logo when HMWP is enable.

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