May 27, 2019 at 3:28 am #26397
Hi. Thanks for the support!
I’m having an issue with image upload like the site’s logo selection and upload when HMWP is active. I’m wondering if there is a setting to switch off to avoid this issue? Whenever HMWP is activate, and I try uploading the site’s logo, I get a black drop-back and transparent background making it impossible to select and upload the image. Please check screenshot here: http://prntscr.com/ntq778May 27, 2019 at 5:34 am #26400
Hi, is this issue in wordpress backend or frontend?
Please do these and let us know:
– disable “Anti Spam” option in HMWP General settings tab
– disable “Directory List” option in General settings tab
– disable “Hide PHP Files” option in General settings tab
– empty out “Ajax URL” field in Permalinks & URLs tab
– if it’s still the issue then try disabling IDS option in IDS Firewall tabMay 28, 2019 at 4:57 pm #26408
I have tried all of the above, but nothing changed. I also tried General Settings >> Exclude Files, and excluded that plugin folder but nothing changed.May 29, 2019 at 2:52 am #26411
Hi, please let us know your site’s wp-admin login details as private reply so that we can look into the issue further.
Also let us know where (page URLs) we can check the upload issue. Thanks!June 2, 2019 at 12:42 am #26454
Hi. It seems a little hard since the site is already in production, but this issue is something we noticed with X Theme logo upload before we encounter the same kind of issue with this plugin (Woocommerce Frontend Manager): https://wordpress.org/plugins/wc-frontend-manager/. when Hide My WordPress is activated and you want to upload photo on the frontend the screen turns into this: http://prntscr.com/ntq778 so you can’t upload the image or photo till you deactivate HMWP.
Thanks!June 3, 2019 at 2:59 am #26460June 4, 2019 at 5:59 pm #26490
Yes. I’m using “Woocommerce Frontend Manage” with X Theme. I can send you a copy of X theme for testing purposes.
Thanks!June 5, 2019 at 5:29 am #26498
Yes, please send so that we can check. Thanks!June 6, 2019 at 2:23 am #26506
How can I send you the X Theme package? The file size limit on your forum didn’t allow the upload.
Thanks!June 6, 2019 at 6:22 am #26509June 6, 2019 at 9:06 am #26510
Hi. Hotmail blocked the attachment upload for security reasons. But I just uploaded to Google Drive. Try and see if you can download it: https://drive.google.com/open?id=1R4x4pseP3ro0ypXBMMLDuQz5KERWcQGV
June 7, 2019 at 5:14 am #26519June 11, 2019 at 8:39 pm #26550
- This reply was modified 3 months, 1 week ago by sappsupport.
Hello. Any updates?
Thanks!June 16, 2019 at 9:11 am #26570
Hi, I checked “woocommerce frontend manager” plugin and I could upload images without any issue – https://www.screencast.com/t/cb7LU6q64VM
Also checked with Xtheme and it’s compatible.July 1, 2019 at 3:41 pm #26813
1. Woocommerce Frontend Manager… Are you logged in as Admin? Did you try that just as a user?
2. X Theme. It’s really not about general compatibility. Is about being able to upload X theme logo when HMWP is enable.
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