Please read this before you create a new support ticket, maybe you find a solution a lot faster.
1. Look out for the previous support tickets that address similar issue
2. Go through the plugin’s documentation – https://support.wpwave.com/documentation/hide-my-wp
3. Go through the plugin’s video tutorials – http://support.wpwave.com/videos
4. Go through the plugin’s FAQs – https://codecanyon.net/item/hide-my-wp-amazing-security-plugin-for-wordpress/4177158/support
If you can’t find the solution then please create a support ticket and include the following information in it.
– explanation of the issue using examples and screenshots whenever possible
– steps to re-generate the issue
– your site’s debug report (you can generate it from HMWP Start tab)
Note: you’ll be able to post the private reply only from second post onwards (1st post cannot be private)
Thanks! Looking forward to helping you.